Amex reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Amex (by American Express) from 1 storefronts, dated 29 September 2026 to 22 October 2026. Average rating in this sample: 3.83★. All-time App Store rating: 4.9★ from 4.4M ratings. 92 reviews (31%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 199 | 66% |
| 4★ | 9 | 3% |
| 3★ | 6 | 2% |
| 2★ | 13 | 4% |
| 1★ | 73 | 24% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 276 | 3.81★ | 31% |
| September 2026 | 24 | 4.04★ | 25% |
What 1–3★ reviews mention
92 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 25 | 27% |
| Bugs | 21 | 23% |
| Feature requests | 6 | 7% |
| UX / design | 6 | 7% |
| Ads | 6 | 7% |
| Crashes / freezes | 4 | 4% |
| Performance | 3 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 26 of 92 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Your app keeps asking me to confirm my login every time I try to access it, either through phone or email. I checked and found that Two-Step Verification is enabled, and it doesn’t seem possible to turn it off. What's going on? Why do I have to double-confirm my login on my own i…” (3★, v7.34.0, 2026-10-02, US) - Rethink usage limits: 12 of 92 1–3★ reviews. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“They spay on their customers literally they know what you’re gonna to buy tomorrow. Mind you I’m their customer who is excellent payment history I didn’t have one missed payment and they only for them to trigger this is I used full limit on my other cards but that’s does not me…” (1★, v7.34.0, 2026-10-17, US) - Answer support requests: 10 of 92 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“customer support calls me and tell me that i have an account due when the app itself tells me that no payment is required. the customer support guy was genuinely baffled and at a loss for words.” (1★, v7.34.0, 2026-10-19, US) - Reduce ad frequency and length: 6 of 92 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“I’m a plumbing and remodeling Contractor. We are supposed to be getting 2X points for all supply house purchases. Unfortunately every time we spend money at our major supply house that we use we have to argue, but it is a supply house. Sometimes they honor it sometimes they do no…” (1★, v7.34.0, 2026-09-29, US) - Make trials and renewals transparent: 5 of 92 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“6/18/2026, I really enjoyed my service with Amex (in the past). I charged on my unlimited card and immediately they lowered the credit limit on all my AMEX card’s. This card had a 35K limited is now down to ZERO, $0. All of my accounts on my credit report are paid on time just a…” (1★, v7.34.0, 2026-10-02, US) - Fix in-use crashes and freezes: 4 of 92 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The app gets stuck and it’s not loading my platinum card details…it just says NA…” (1★, v7.34.0, 2026-10-22, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 7.34.0 | 299 | 3.84★ | 30% |
Versions with fewer than 5 reviews in the sample are left out.
Is Amex your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with American Express or Apple.
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FAQ
What do Amex users complain about most?
In 92 English-language 1–3★ App Store reviews from 2026-09-29 to 2026-10-22, the most-mentioned theme was pricing / subscription (27%) and the most-mentioned issue was “fix login / account access” (26 reviews).
How many Amex App Store reviews are negative?
92 of 300 recent reviews (31%) gave 1–3 stars. Average rating in this sample: 3.83★.