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Tesco app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Tesco Grocery & Clubcard (Groceries, by Tesco) from 1 storefronts, dated 2026-07-23 to 2026-10-22. Average rating in this sample: 2.69★. Its all-time UK App Store rating is 4.8★ from 1.4M ratings. 188 reviews contained a complaint; the biggest theme was bugs (68%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 128 | 68% | 2.4 |
| Performance | 96 | 51% | 2.5 |
| UX / design | 60 | 32% | 2.2 |
| Crashes / freezes | 58 | 31% | 2.6 |
| Feature requests | 44 | 23% | 2.0 |
| Pricing / subscription | 18 | 10% | 2.2 |
| Ads | 4 | 2% | 2.3 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Speed up loading: 71 complaining reviews, avg severity 2.4/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“The app is ok but after adding one or two items it slows down to a snails pace. When you click search it take ages for the box to appear and then for you to type in anything. I could have driven to the store, done the shop and come back in the same time.” (1★, v26.16.0, GB) - Soften the redesign backlash: 55 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The new design isn’t user-friendly. It’s impossible to get used to things that aren’t intuitive.” (1★, v26.18.0, GB) - Fix in-use crashes and freezes: 39 complaining reviews, avg severity 2.5/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Freezes all the time and hangs while scrolling” (1★, v26.18.0, GB) - Simplify navigation: 41 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Older format was easier to navigate, the categories have been too condensed which makes it harder to find specific items. Also, the delivery updates need to be clearer; timings need to be added as it can say “next stop” but keep you waiting 20-30 minutes.” (2★, v26.18.0, GB) - Ship the most requested feature: 29 complaining reviews, avg severity 1.8/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Not sure what you’ve done over the last year with the app Tesco, but it has made it frustrating to use the app, rather than simple like befofe. Please bring back the option to see your item minimised and in categories in your basket at minimum! Please also bri…” (3★, v26.17.0, GB) - Fix features broken by the latest update: 21 complaining reviews, avg severity 2.2/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“Favourites filter no longer works on aisle pages or search results.” (1★, v26.15.1, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.18.0 | 57 | 2.5 | 67% |
| 26.17.0 | 27 | 1.6 | 96% |
| 26.16.0 | 21 | 1.5 | 95% |
| 26.15.1 | 12 | 1.7 | 83% |
| 26.15.0 | 10 | 1.6 | 100% |
| 26.14.1 | 31 | 2.0 | 84% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Tesco?
In 300 recent App Store reviews (2026-07-23 to 2026-10-22), the most common complaint theme was bugs (68% of complaining reviews), and the top specific issue was “speed up loading” (71 reviews).
How many Tesco reviews are negative?
188 of 300 recent reviews (63%) contained a complaint. Average rating in this sample: 2.69★. Its all-time UK App Store rating is 4.8★ from 1.4M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Tesco.
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