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ChatGPT app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of ChatGPT (AI assistant, by OpenAI OpCo, LLC) from 3 storefronts, dated 2026-10-19 to 2026-10-22. Average rating in this sample: 4.11★. Its all-time US App Store rating is 4.8★ from 11.5M ratings. 63 reviews contained a complaint; the biggest theme was bugs (73%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 46 | 73% | 2.2 |
| Pricing / subscription | 26 | 41% | 2.1 |
| Feature requests | 21 | 33% | 1.8 |
| Performance | 16 | 25% | 2.1 |
| UX / design | 6 | 10% | 1.9 |
| Crashes / freezes | 2 | 3% | 2.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 28 complaining reviews, avg severity 2.2/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“I have spent hours trying to get ChatGPT to perform a relatively simple image creation and editing task, including an image I provided and adding a QR code pointing to a specific URL. The experience has been genuinely appalling. The AI repeatedly damaged the…” (1★, v1.2026.279, GB) - Soften the redesign backlash: 12 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“It’s the main Chatbot basically of course it’s good but I find it’s now unusable without plus, mainly because of the decreased memory for the chats making it so you can only chat for, like, 5 minutes before having to make a different chat. Even though the new…” (3★, v1.2026.279, GB) - Justify or adjust the price: 11 complaining reviews, avg severity 2.3/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I used to think this was ok but its performance began lacking extremely bad. It constantly gave false information, it would contradict itself, it would almost always forget things you said or told it to do and these people wanted you to pay for the upgrade wel…” (1★, v1.2026.279, US) - Rethink usage limits: 11 complaining reviews, avg severity 2.0/3. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“very bad response and everytime say you hit the plan limit its like scam i uninstal it end not instal again its beter Gemini” (1★, v1.2026.279, US) - Ease paywall pressure: 11 complaining reviews, avg severity 2.0/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“I paid for plus subscription and it is limiting me to a picture and 3 edits a day” (1★, v1.2026.279, CA) - Stop data / progress loss: 9 complaining reviews, avg severity 2.1/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I paid 19.99 and still don’t get my restore version just said restore from the application all lies” (1★, v1.2026.279, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 1.2026.279 | 298 | 4.1 | 20% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in ChatGPT?
In 300 recent App Store reviews (2026-10-19 to 2026-10-22), the most common complaint theme was bugs (73% of complaining reviews), and the top specific issue was “improve content quality” (28 reviews).
How many ChatGPT reviews are negative?
63 of 300 recent reviews (21%) contained a complaint. Average rating in this sample: 4.11★. Its all-time US App Store rating is 4.8★ from 11.5M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with OpenAI OpCo, LLC.
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