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Ryanair vs easyJet: which app has fewer problems?

We compared 300 recent App Store reviews of Ryanair and 300 recent App Store reviews of easyJet, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Ryanair has the fewest complaints overall: 65% of its recent reviews contain a complaint, vs 89% for easyJet.

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Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
Ryanair	4.4★	89K	2.11★	300	65%	2026-08-28 – 2026-10-22 (56 d)
easyJet	4.8★	60K	1.42★	300	89%	2024-11-20 – 2026-10-22 (702 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	Ryanair	easyJet
Bugs	27% (80)	69% (206)
Crashes / freezes	3% (9)	11% (33)
Performance	9% (26)	15% (46)
UX / design	21% (63)	40% (121)
Pricing / subscription	32% (96)	10% (29)
Ads	4% (11)	1% (3)
Feature requests	13% (40)	33% (99)

Verdict: which one has fewer problems?

Across the latest 600 App Store reviews we collected, Ryanair has the lowest share of reviews with a complaint (65%) and easyJet the highest (89%). The biggest single difference is in bug complaints: 69% of easyJet reviews mention them, vs 27% for Ryanair. Each app's own biggest complaint theme: Ryanair, pricing / subscription (96 reviews); easyJet, bugs (206 reviews). Average star rating in the samples ranges from 1.42★ (easyJet) to 2.11★ (Ryanair). Time span of each sample: Ryanair 56 days (2026-08-28 to 2026-10-22); easyJet 702 days (2024-11-20 to 2026-10-22). Because Ryanair's sample covers a much shorter period, a single recent update or outage weighs more heavily in its numbers. Samples that reach back many months (fewer reviews per day) show long-running issues rather than the effect of one recent update.

Fewer bug problems: Ryanair, 27% of its reviews vs 69% for easyJet.
Fewer crash and freeze problems: Ryanair, 3% of its reviews vs 11% for easyJet.
Fewer performance (slowness, battery, storage) problems: Ryanair, 9% of its reviews vs 15% for easyJet.
Fewer UX / design problems: Ryanair, 21% of its reviews vs 40% for easyJet.
Fewer pricing and subscription problems: easyJet, 10% of its reviews vs 32% for Ryanair.
Ad complaints: roughly tied (Ryanair 4%, easyJet 1% of reviews).
Fewest feature requests: Ryanair, 13% of its reviews vs 33% for easyJet.

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

Ryanair

Justify or adjust the price (50 reviews, severity 1.9/3)
Simplify navigation (43 reviews, severity 2.0/3)
Make trials and renewals transparent (30 reviews, severity 2.0/3)

Biggest theme: pricing / subscription. Free PDF

easyJet

Soften the redesign backlash (87 reviews, severity 2.3/3)
Simplify navigation (60 reviews, severity 2.3/3)
Fix features broken by the latest update (50 reviews, severity 2.4/3)

Biggest theme: bugs. Free PDF

FAQ

Which has fewer problems overall: Ryanair or easyJet?

In the most recent App Store reviews we analysed, Ryanair had the lowest share of reviews with a complaint (65% of 300) and easyJet the highest (89% of 300). Ryanair: 195 of 300; easyJet: 266 of 300.

Which has fewer bug complaints: Ryanair or easyJet?

Ryanair. Ryanair: 80 of 300 recent reviews (27%); easyJet: 206 of 300 recent reviews (69%).

Which has fewer crash and freeze complaints: Ryanair or easyJet?

Ryanair. Ryanair: 9 of 300 recent reviews (3%); easyJet: 33 of 300 recent reviews (11%).

Which has fewer pricing and subscription complaints: Ryanair or easyJet?

easyJet. Ryanair: 96 of 300 recent reviews (32%); easyJet: 29 of 300 recent reviews (10%).

Which has fewer ad complaints: Ryanair or easyJet?

In our samples they are roughly tied: Ryanair: 11 of 300 recent reviews (4%); easyJet: 3 of 300 recent reviews (1%).

Which is rated higher on the App Store: Ryanair or easyJet?

All-time US App Store ratings: Ryanair 4.4★ from 89K ratings; easyJet 4.8★ from 60K ratings. easyJet is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Ryanair vs easyJet data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Ryanair: 300 reviews over 56 days (2026-08-28 to 2026-10-22); easyJet: 300 reviews over 702 days (2024-11-20 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Ryanair and easyJet?

Ryanair: pricing / subscription (96 of 300 reviews), top-ranked fix: “justify or adjust the price”; easyJet: bugs (206 of 300 reviews), top-ranked fix: “soften the redesign backlash”.

Full reports

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