Zoopla reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Zoopla home property search UK (by Zoopla Property Group Limited) from 3 storefronts, dated 16 January 2024 to 15 October 2026. Average rating in this sample: 3.47★. All-time App Store rating: 4.7★ from 191k ratings. 127 reviews (42%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 157 | 52% |
| 4★ | 16 | 5% |
| 3★ | 20 | 7% |
| 2★ | 24 | 8% |
| 1★ | 83 | 28% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| July 2026 | 6 | 3.17★ | 67% |
| June 2026 | 6 | 2.00★ | 83% |
| February 2026 | 7 | 2.86★ | 57% |
| January 2026 | 9 | 3.44★ | 44% |
| December 2025 | 5 | 1.40★ | 100% |
| November 2025 | 12 | 1.67★ | 92% |
What 1–3★ reviews mention
126 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 44 | 35% |
| Crashes / freezes | 28 | 22% |
| Performance | 19 | 15% |
| Feature requests | 11 | 9% |
| Pricing / subscription | 8 | 6% |
| UX / design | 5 | 4% |
| Ads | 4 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix in-use crashes and freezes: 28 of 126 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Fix the app freezing and crashing when you try going into map view from list view. You have released numerous updates since this began happening. So frustrated now that I have to give this 1 star review. Literally kills the experience having to reload the app and search again” (1★, v7.3.0, 2025-01-31, GB) - Speed up loading: 19 of 126 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Update Nov 2025: the app is useless, won’t load, crashes and a waste of space on my iphone. :( App is laggy and extremely slow to load on iphone. Zoople used to be my go-to app for property search but now it is extremely unreliable. App developers please sort this out.” (1★, v8.11.0, 2025-11-18, GB) - Fix login / account access: 14 of 126 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Hi, I can’t seem to login to the app. I tried to reset my password and reinstall the app and I’m still facing the same issue. Contacted the customer service officer and he/she couldn’t help and passed on to another team and have not heard any update ever since. I have been experi…” (1★, v6.9.0, 2024-09-04, GB) - Improve content quality: 11 of 126 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Reported wrong information about my own house. It’s been a 3 bed house since built years ago, it’s listed as a bungalow, which it never has been. They can’t correct. Given I know 2 of the 4 properties I have interest in is wrong, I’d say this site can be misleading. Been wrong li…” (1★, v6.4.3, 2024-06-19, GB) - Ship the most requested feature: 9 of 126 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“A recent release has removed the landscape mode for iPads and makes the app more cumbersome to use. Please bring back landscape mode.” (1★, v8.11.2, 2025-11-27, GB) - Fix notifications: 7 of 126 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“Every single time I open the App it reminds me to allow push notifications. Every single time. Frustrating and off-putting, so I use the app less than I used to.” (2★, v5.20.0, 2024-03-27, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 8.11.2 | 6 | 1.33★ | 100% |
| 7.23.1 | 5 | 3.00★ | 60% |
| 7.16.0 | 5 | 3.80★ | 60% |
| 7.8.1 | 5 | 3.00★ | 60% |
| 7.2.0 | 13 | 3.77★ | 31% |
| 6.19.1 | 9 | 3.22★ | 56% |
Versions with fewer than 5 reviews in the sample are left out.
Is Zoopla your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 3 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Zoopla Property Group Limited or Apple.
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FAQ
What do Zoopla users complain about most?
In 126 English-language 1–3★ App Store reviews from 2024-01-16 to 2026-10-15, the most-mentioned theme was bugs (35%) and the most-mentioned issue was “fix in-use crashes and freezes” (28 reviews).
How many Zoopla App Store reviews are negative?
127 of 300 recent reviews (42%) gave 1–3 stars. Average rating in this sample: 3.47★.