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N26 app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of N26 — Love your bank (Banking, by N26 SE) from 3 storefronts, dated 2026-07-04 to 2026-10-22. Average rating in this sample: 3.24★. Its all-time US App Store rating is 4.6★ from 12K ratings. 129 reviews contained a complaint; the biggest theme was bugs (67%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 87 | 67% | 2.6 |
| Crashes / freezes | 32 | 25% | 2.8 |
| UX / design | 30 | 23% | 2.0 |
| Feature requests | 25 | 19% | 2.2 |
| Performance | 17 | 13% | 2.4 |
| Pricing / subscription | 14 | 11% | 2.2 |
| Ads | 6 | 5% | 1.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 50 complaining reviews, avg severity 2.7/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Obwohl ich mein Passwort nicht geändert habe und der Login via Desktop funktioniert, ist es oft mit der App nicht möglich. Dir App sollte dann neu installiert werden. Das ist besonders im Ausland unglaublich unpraktisch, wenn man gerade eine langsame Verbindun…” (3★, v4.60, AT) - Answer support requests: 29 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Everything was good until i had a problem , the contact with the customer service per Email is very bad and they take long time to respond” (1★, v4.61, DE) - Soften the redesign backlash: 30 complaining reviews, avg severity 2.3/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I’m really not a fan of the new design. Feels bloated.” (2★, v4.57, FR) - Fix crash on launch: 17 complaining reviews, avg severity 2.9/3. What to do: Check crash logs (Xcode Organizer / Crashlytics) for the affected version and device models first.
“Can’t open the app, but i need the app validate an operation. Can’t do it on the website. I uninstalled, turned off my phone, etc the app won’t open!” (3★, v4.57, FR) - Simplify navigation: 13 complaining reviews, avg severity 2.0/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Ich finde die App unübersichtlich, auch die ganzen Hinweise auf zusätzliche Funktionen stressen mich total. Eine ruhige App würde reichen, wenn ich zusätzliche Funktionen brauche, finde ich die und nutze diese dann auch. Gerade im Depot oder unter Finanzen, da…” (2★, v4.62, DE) - Ship the most requested feature: 13 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Long-time N26 user and generally very happy. The team clearly keeps shipping, and the Liquid Glass redesign looks modern and polished. Nice work. Two things are hurting usability, though: 1. Wasted vertical space. On my Pro Max, the large margins and paddin…” (4★, v4.61, DE)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 4.62 | 11 | 3.9 | 36% |
| 4.61 | 43 | 3.3 | 37% |
| 4.60 | 44 | 3.2 | 39% |
| 4.59 | 47 | 3.3 | 40% |
| 4.58 | 28 | 3.9 | 39% |
| 4.57 | 17 | 3.3 | 41% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in N26?
In 300 recent App Store reviews (2026-07-04 to 2026-10-22), the most common complaint theme was bugs (67% of complaining reviews), and the top specific issue was “fix login / account access” (50 reviews).
How many N26 reviews are negative?
129 of 300 recent reviews (43%) contained a complaint. Average rating in this sample: 3.24★. Its all-time US App Store rating is 4.6★ from 12K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with N26 SE.
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