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SoFi app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of SoFi: Bank, Invest & Crypto (Banking, by Social Finance, LLC) from 1 storefronts, dated 2026-05-11 to 2026-10-22. Average rating in this sample: 2.27★. Its all-time US App Store rating is 4.7★ from 385K ratings. 172 reviews contained a complaint; the biggest theme was bugs (62%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 107 | 62% | 2.4 |
| Feature requests | 52 | 30% | 2.0 |
| Performance | 37 | 22% | 2.2 |
| Pricing / subscription | 34 | 20% | 2.4 |
| UX / design | 31 | 18% | 2.2 |
| Ads | 23 | 13% | 2.0 |
| Crashes / freezes | 8 | 5% | 2.6 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 70 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“App does not accurately show when payments (made by check) have been processed…App mislead customers that a payment didn’t process when in fact, it was processed days prior. This information does not populate on the app unless an extra payment is made, prompti…” (1★, v3.104.0, US) - Fix login / account access: 40 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Great, an app update that now renders it useless. I can’t access my account on the app at all. It doesn’t recognize with Face ID an email login says to contact support. How do apps manage to get worse with updates every time? Fix this asap please so we can acc…” (1★, v3.102.0, US) - Fix notifications: 25 complaining reviews, avg severity 2.0/3. What to do: Check notification delivery and let users control frequency in settings.
“By default, they sell your data to third parties. Be sure to go to the settings and turn that off. There are other annoying features like they send almost daily push notifications about the price of bitcoin (which I’m not invested in) that can’t be turned off…” (1★, v3.112.0, US) - Simplify navigation: 22 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“They advertise all of their products as large banners on your home screen which makes it really hard to navigate and get important information fast. Can’t stand the user interface and it looks nothing like what they show on the App Store but they do have helpf…” (2★, v3.102.0, US) - Make trials and renewals transparent: 17 complaining reviews, avg severity 2.4/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“My debit card got charged and SoFi can take up to 90 days just to get your stolen money back!” (3★, v3.115.0, US) - Reduce ad frequency and length: 18 complaining reviews, avg severity 2.0/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“The advertising is a bit excessive. Every single time you launch the app, there’s a pop up ad promoting some SoFi product/service, and you can’t opt out of this. Once in the app, there’s more advertising everywhere in the app.” (2★, v3.118.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 3.118.0 | 9 | 1.7 | 67% |
| 3.117.0 | 3 | 2.7 | 33% |
| 3.116.0 | 16 | 3.1 | 44% |
| 3.115.0 | 15 | 1.7 | 60% |
| 3.114.0 | 12 | 1.8 | 67% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in SoFi?
In 300 recent App Store reviews (2026-05-11 to 2026-10-22), the most common complaint theme was bugs (62% of complaining reviews), and the top specific issue was “answer support requests” (70 reviews).
How many SoFi reviews are negative?
172 of 300 recent reviews (57%) contained a complaint. Average rating in this sample: 2.27★. Its all-time US App Store rating is 4.7★ from 385K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Social Finance, LLC.
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