AppGripe · Free mini check · Sample reports · Rating badge
Chime app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Chime® – Mobile Banking (Banking, by Chime Financial, Inc.) from 1 storefronts, dated 2026-10-03 to 2026-10-22. Average rating in this sample: 3.65★. Its all-time US App Store rating is 4.8★ from 1.6M ratings. 71 reviews contained a complaint; the biggest theme was pricing / subscription (49%).
Download the full Chime report (PDF, free)
Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 35 | 49% | 2.3 |
| Bugs | 26 | 37% | 2.4 |
| Feature requests | 21 | 30% | 2.3 |
| UX / design | 6 | 8% | 2.2 |
| Performance | 6 | 8% | 2.3 |
| Crashes / freezes | 3 | 4% | 2.7 |
| Ads | 1 | 1% | 2.2 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 53 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“So I guess I’m switching banks by the end of the year, I have been a loyal customer to chime since December 2020 currently I’ve been having issue paying my car bill in the last few months for Chrysler capital I’d call chime service agent and they couldn’t help…” (1★, v5.348.0, US) - Fix login / account access: 11 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“These people are thieves. They will allow someone to access your account and change your login information. The fraud claims department will not accept accountability and blame you for “sharing your information”” (1★, v5.348.0, US) - Make trials and renewals transparent: 10 complaining reviews, avg severity 2.4/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I opened my Chime account in January 2026. I became a Chime Plus user depositing $200 plus every two weeks from paychecks. Everything was going fine until I tried making a purchase online for something that was advertised as $48.34 and was charged $79.00. I su…” (1★, v5.347.0, US) - Soften the redesign backlash: 6 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I can't find my credit card on here at all. Also, I hate the way to design is SetUp. You should be able to see all your accounts on the first page possibly look at Capital One. SetUp looks so much nicer and cleaner easier to use.” (1★, v5.347.0, US) - Simplify navigation: 3 complaining reviews, avg severity 2.3/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“I called customer support bc I got scammed from fb market place and I paid someone from chime. I contacted human resources (chime support) and they told me that basically it was nothing they could do…. Not even file a report, dispute the charge, or band the pe…” (1★, v5.348.0, US) - Ship the most requested feature: 3 complaining reviews, avg severity 2.0/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I love the financial freedom chime Gives me for banking however the my pay is way too slow needs my funds need To be more Assessable To me I shouldn’t have to Wait for My funds to build Up before I can request them please renew that program” (3★, v5.347.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 5.349.0 | 16 | 3.9 | 25% |
| 5.348.0 | 130 | 3.6 | 25% |
| 5.347.0 | 100 | 3.5 | 23% |
| 5.346.0 | 54 | 3.9 | 20% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Chime?
In 300 recent App Store reviews (2026-10-03 to 2026-10-22), the most common complaint theme was pricing / subscription (49% of complaining reviews), and the top specific issue was “answer support requests” (53 reviews).
How many Chime reviews are negative?
71 of 300 recent reviews (24%) contained a complaint. Average rating in this sample: 3.65★. Its all-time US App Store rating is 4.8★ from 1.6M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Chime Financial, Inc..
More app complaint reports
- Chase reviews: top complaints (Banking)
- Bank of America reviews: top complaints (Banking)
- Wells Fargo reviews: top complaints (Banking)
- Capital One reviews: top complaints (Banking)
- Disney+ reviews: top complaints (Streaming)
- MyFitnessPal reviews: top complaints (Nutrition)
- Day One reviews: top complaints (Journaling)
- Headspace reviews: top complaints (Meditation)
All 96 app reports · Free App Store rating badge for your site
Get my report – €19 or try the free mini check first.
Competing with an app like this one? The Competitor Pack (€29) compares your app with up to 2 competitors side by side.