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Ally app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Ally: Bank, Auto & Invest (Banking, by Ally Financial Inc.) from 1 storefronts, dated 2026-07-25 to 2026-10-22. Average rating in this sample: 2.85★. Its all-time US App Store rating is 4.7★ from 114K ratings. 165 reviews contained a complaint; the biggest theme was bugs (74%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 122 | 74% | 2.4 |
| Performance | 51 | 31% | 2.3 |
| Feature requests | 40 | 24% | 2.2 |
| UX / design | 33 | 20% | 2.1 |
| Crashes / freezes | 23 | 14% | 2.7 |
| Pricing / subscription | 12 | 7% | 2.5 |
| Ads | 1 | 1% | 1.2 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 58 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’ve used Ally for a long time. There are frequent issues with logging in. It’s annoying that every time I open the app, there’s a new update, and that update for some reason means I have to verify my password again with my email and I have to set up face reco…” (1★, v26.19.0, US) - Answer support requests: 47 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I had a terrible experience both with the bank and with customer service trying to fix what should have been a normal deposit from my Ally account where a check I wrote to another bank for $30k was declined for no apparent reason anyone at Ally could explain.…” (1★, v26.19.0, US) - Fix in-use crashes and freezes: 17 complaining reviews, avg severity 2.5/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“This app in a nutshell: “Something went wrong, but we're on it. Try again later.” Everyone always talks about how great Ally is as a bank, I’ve considered opening other accounts, but if every time I try to check up on my car loan the app freezes then I’m not…” (2★, v26.18.0, US) - Speed up loading: 18 complaining reviews, avg severity 2.2/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“The app works good for the most part except when you open the app just to check your balance. It takes forever at least 2 to 3 minutes just to load up your balance even if you have full service or on Wi-Fi it doesn’t matter. It takes forever alone, slowest ban…” (3★, v26.19.0, US) - Simplify navigation: 16 complaining reviews, avg severity 2.0/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Hard to find transfers it was easier before” (2★, v26.16.0, US) - Soften the redesign backlash: 14 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Used to be much better. The new UI for checking is terrible, so much less information on the screen at once. Thankfully the savings accounts still have the old UI. Also, dark mode should be toggle-able. The instant transfers are great tho” (2★, v26.16.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.19.0 | 44 | 2.2 | 73% |
| 26.18.0 | 46 | 2.4 | 61% |
| 26.17.0 | 42 | 3.0 | 50% |
| 26.16.0 | 54 | 2.8 | 59% |
| 26.15.0 | 38 | 3.1 | 47% |
| 26.14.0 | 38 | 3.3 | 42% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Ally?
In 300 recent App Store reviews (2026-07-25 to 2026-10-22), the most common complaint theme was bugs (74% of complaining reviews), and the top specific issue was “fix login / account access” (58 reviews).
How many Ally reviews are negative?
165 of 300 recent reviews (55%) contained a complaint. Average rating in this sample: 2.85★. Its all-time US App Store rating is 4.7★ from 114K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Ally Financial Inc..
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