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YouTube Music app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of YouTube Music (Music, by Google) from 1 storefronts, dated 2026-09-14 to 2026-10-22. Average rating in this sample: 2.48★. Its all-time US App Store rating is 4.8★ from 1.5M ratings. 217 reviews contained a complaint; the biggest theme was bugs (69%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 150 | 69% | 2.3 |
| Feature requests | 92 | 42% | 2.0 |
| Pricing / subscription | 77 | 35% | 2.3 |
| Performance | 56 | 26% | 2.4 |
| UX / design | 53 | 24% | 1.9 |
| Crashes / freezes | 40 | 18% | 2.6 |
| Ads | 16 | 7% | 2.3 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 40 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“It makes me very sad how the once-incredible Play Music app has been abandoned for this complete piece of garbage. The search algorithms are utter junk, meta-data is often incomplete or downright wrong (without any way to correct or even report), and this “mus…” (1★, v9.41, US) - Fix in-use crashes and freezes: 34 complaining reviews, avg severity 2.6/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I see minor updates to the UI, but every single time i shuffle more than twice the entire app freezes and crashes and takes forever to reboot now. And the "lyrics" tab is still corrupted by the thumbsdown tab it replaced, with two thumbsdown symbols covering i…” (1★, v9.41, US) - Justify or adjust the price: 34 complaining reviews, avg severity 2.3/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I’ll be listening to a song 10 minutes before and all of the sudden it will gone and this keeps happening and it’s so annoying and not worth downloading let alone buying a $20 a month subscription for.” (1★, v9.39, US) - Soften the redesign backlash: 35 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I hate the size of the album art. Keep it how it used to be.” (3★, v9.42, US) - Ship the most requested feature: 31 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Autoplay has been taken off and I used to like how you could choose what songs you could play next and now you can’t and if you want to play a song on repeat you have to delete the entire mix so I would like if autoplay could be in settings or bring it back” (3★, v9.39, US) - Ease paywall pressure: 22 complaining reviews, avg severity 2.3/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“The free tier has become completely unusable for me. Lyrics now require Premium, background play is locked (music stops the second I switch apps or lock my phone), no offline downloads, no casting to my TV or speakers, and the car integration — Tesla included…” (1★, v9.39, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 9.42 | 29 | 2.1 | 90% |
| 9.41 | 61 | 2.7 | 69% |
| 9.40 | 55 | 2.5 | 75% |
| 9.39 | 70 | 2.6 | 69% |
| 9.38 | 27 | 2.5 | 74% |
| 9.37 | 52 | 2.4 | 65% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in YouTube Music?
In 300 recent App Store reviews (2026-09-14 to 2026-10-22), the most common complaint theme was bugs (69% of complaining reviews), and the top specific issue was “improve content quality” (40 reviews).
How many YouTube Music reviews are negative?
217 of 300 recent reviews (72%) contained a complaint. Average rating in this sample: 2.48★. Its all-time US App Store rating is 4.8★ from 1.5M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Google.
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