Revunda · Free mini check · Sample reports · Rating badge · All app reports · App comparisons

Lufthansa app reviews: what users complain about

We ran Revunda on 300 of the most recent public App Store reviews of Lufthansa (Travel, by Lufthansa Group Digital Hangar GmbH) from 3 storefronts, dated 2022-10-21 to 2026-10-21. Average rating in this sample: 2.71★. Its all-time US App Store rating is 4.8★ from 95K ratings. 158 reviews contained a complaint; the biggest theme was bugs (82%).

Building a travel app? 158 of these Lufthansa reviews contained a complaint, led by bugs (82%). Get the same analysis of your own app: paste your App Store link at checkout and the PDF (complaint themes, severity, version trends, 10 ranked fixes) arrives within 24–48 h.
Free App Store check Get the full report for your app – €19 20 ready replies to your real bad reviews – €9 See a sample report
Competing with Lufthansa? Compare your app with Lufthansa and one more rival – Competitor Pack €29 · see a real replies sample

Download the full Lufthansa report (PDF, free)

Complaint categories

Category	Reviews	Share of complaints	Avg severity (0–3)
Bugs	129	82%	2.5
UX / design	45	28%	2.4
Feature requests	42	27%	2.2
Performance	41	26%	2.5
Crashes / freezes	27	17%	2.8
Pricing / subscription	15	9%	2.1
Ads	1	1%	2.9

A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

Fix login / account access: 56 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I have signed up for this app, however when I log into my account I only get the spinning wheel for ever and never logs me in. Very poor.” (1★, v9.628.0, GB)
Simplify navigation: 24 complaining reviews, avg severity 2.3/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“We had no internet from San Diego to Munich, the airport at Munich is very hard to navigate” (3★, v9.640.0, US)
Fix in-use crashes and freezes: 18 complaining reviews, avg severity 2.8/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Will not let you pick a return only a departure then crashes, very poor” (1★, v9.508.0, GB)
Speed up loading: 18 complaining reviews, avg severity 2.4/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Very slow, buggy app/system, privacy invasive and with plenty of functionalities but just a few that actually do work! Ryanair is much better! 😝 try harder!” (1★, v8.10.2, GB)
Answer support requests: 17 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’ve installed and deleted this app many times. Signed out and signed in again. I’ve tried contacting customer support, but seemingly there is none! A surprisingly poor app, but then I’m surprised that their flights are frequently late too!” (1★, v8.10.2, GB)
Fix crash on launch: 12 complaining reviews, avg severity 3.0/3. What to do: Check crash logs (Xcode Organizer / Crashlytics) for the affected version and device models first.
“App crashes trying to load/open.” (1★, v9.628.0, CA)

Rating by app version (newest first)

Version	Reviews	Avg stars	Share with a complaint
9.642.0	10	2.2	60%
9.640.0	11	3.4	45%
9.638.0	7	2.1	43%
9.636.1	11	2.7	64%
9.636.0	4	1.2	75%
9.634.0	10	3.3	30%

Versions with fewer than 3 reviews in the sample are left out.

FAQ

What do users complain about most in Lufthansa?

In 300 recent App Store reviews (2022-10-21 to 2026-10-21), the most common complaint theme was bugs (82% of complaining reviews), and the top specific issue was “fix login / account access” (56 reviews).

How many Lufthansa reviews are negative?

158 of 300 recent reviews (53%) contained a complaint. Average rating in this sample: 2.71★. Its all-time US App Store rating is 4.8★ from 95K ratings.

Can I get the same report for my own app?

Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 21 October 2026. We have no relationship with Lufthansa Group Digital Hangar GmbH.

Compare Lufthansa with rivals

Lufthansa vs British Airways: which has fewer problems?

More app complaint reports

Flighty reviews: top complaints (Travel)
Airbnb reviews: top complaints (Travel)
Booking.com reviews: top complaints (Travel)
Expedia reviews: top complaints (Travel)
Fly Delta reviews: top complaints (Travel)
Vrbo reviews: top complaints (Travel)
Hopper reviews: top complaints (Travel)
KAYAK reviews: top complaints (Travel)

All 216 app reports · Free App Store rating badge for your site

Want this for your own app? Paste your App Store link and get the full PDF (up to 300 recent reviews from up to 15 storefronts, 7 categories, 18 specific issues, version trends, 10 ranked fixes) within 24–48 h.
Free App Store check Get my report – €19 20 ready replies to your real bad reviews – €9 See a sample report
Competing with an app like this one? The Competitor Pack (€29) compares your app with up to 2 competitors side by side.