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Lufthansa vs British Airways: which app has fewer problems?

We compared 300 recent App Store reviews of Lufthansa and 300 recent App Store reviews of British Airways, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Lufthansa has the fewest complaints overall: 53% of its recent reviews contain a complaint, vs 69% for British Airways.

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Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
Lufthansa	4.8★	95K	2.71★	300	53%	2022-10-21 – 2026-10-21 (1462 d)
British Airways	4.5★	272K	2.17★	300	69%	2022-11-05 – 2026-10-22 (1448 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	Lufthansa	British Airways
Bugs	43% (129)	51% (152)
Crashes / freezes	9% (27)	9% (27)
Performance	14% (41)	14% (41)
UX / design	15% (45)	29% (86)
Pricing / subscription	5% (15)	7% (21)
Ads	0% (1)	0% (0)
Feature requests	14% (42)	29% (87)

Verdict: which one has fewer problems?

Across the latest 600 App Store reviews we collected, Lufthansa has the lowest share of reviews with a complaint (53%) and British Airways the highest (69%). The biggest single difference is in feature-request complaints: 29% of British Airways reviews mention them, vs 14% for Lufthansa. Each app's own biggest complaint theme: Lufthansa, bugs (129 reviews); British Airways, bugs (152 reviews). Average star rating in the samples ranges from 2.17★ (British Airways) to 2.71★ (Lufthansa). Time span of each sample: Lufthansa 1462 days (2022-10-21 to 2026-10-21); British Airways 1448 days (2022-11-05 to 2026-10-22). The samples cover comparable periods, so the comparison is reasonably like-for-like. Samples that reach back many months (fewer reviews per day) show long-running issues rather than the effect of one recent update.

Fewer bug problems: Lufthansa, 43% of its reviews vs 51% for British Airways.
Crash and freeze complaints: roughly tied (Lufthansa 9%, British Airways 9% of reviews).
Performance (slowness, battery, storage) complaints: roughly tied (Lufthansa 14%, British Airways 14% of reviews).
Fewer UX / design problems: Lufthansa, 15% of its reviews vs 29% for British Airways.
Pricing and subscription complaints: roughly tied (Lufthansa 5%, British Airways 7% of reviews).
Ad complaints: roughly tied (Lufthansa 0%, British Airways 0% of reviews).
Fewest feature requests: Lufthansa, 14% of its reviews vs 29% for British Airways.

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

Lufthansa

Fix login / account access (56 reviews, severity 2.6/3)
Simplify navigation (24 reviews, severity 2.3/3)
Fix in-use crashes and freezes (18 reviews, severity 2.8/3)

Biggest theme: bugs. Free PDF

British Airways

Simplify navigation (43 reviews, severity 2.2/3)
Fix login / account access (33 reviews, severity 2.7/3)
Soften the redesign backlash (26 reviews, severity 2.2/3)

Biggest theme: bugs. Free PDF

FAQ

Which has fewer problems overall: Lufthansa or British Airways?

In the most recent App Store reviews we analysed, Lufthansa had the lowest share of reviews with a complaint (53% of 300) and British Airways the highest (69% of 300). Lufthansa: 158 of 300; British Airways: 206 of 300.

Which has fewer bug complaints: Lufthansa or British Airways?

Lufthansa. Lufthansa: 129 of 300 recent reviews (43%); British Airways: 152 of 300 recent reviews (51%).

Which has fewer crash and freeze complaints: Lufthansa or British Airways?

In our samples they are roughly tied: Lufthansa: 27 of 300 recent reviews (9%); British Airways: 27 of 300 recent reviews (9%).

Which has fewer pricing and subscription complaints: Lufthansa or British Airways?

In our samples they are roughly tied: Lufthansa: 15 of 300 recent reviews (5%); British Airways: 21 of 300 recent reviews (7%).

Which has fewer ad complaints: Lufthansa or British Airways?

In our samples they are roughly tied: Lufthansa: 1 of 300 recent reviews (0%); British Airways: 0 of 300 recent reviews (0%).

Which is rated higher on the App Store: Lufthansa or British Airways?

All-time US App Store ratings: Lufthansa 4.8★ from 95K ratings; British Airways 4.5★ from 272K ratings. Lufthansa is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Lufthansa vs British Airways data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Lufthansa: 300 reviews over 1462 days (2022-10-21 to 2026-10-21); British Airways: 300 reviews over 1448 days (2022-11-05 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Lufthansa and British Airways?

Lufthansa: bugs (129 of 300 reviews), top-ranked fix: “fix login / account access”; British Airways: bugs (152 of 300 reviews), top-ranked fix: “simplify navigation”.

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