Ibotta reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Ibotta: Save & Earn Cash Back (by Ibotta, Inc) from 1 storefronts, dated 14 August 2026 to 22 October 2026. Average rating in this sample: 3.57★. All-time App Store rating: 4.8★ from 2.0M ratings. 117 reviews (39%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 156 | 52% |
| 4★ | 27 | 9% |
| 3★ | 24 | 8% |
| 2★ | 19 | 6% |
| 1★ | 74 | 25% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 82 | 3.49★ | 41% |
| September 2026 | 132 | 3.61★ | 37% |
| August 2026 | 86 | 3.59★ | 40% |
What 1–3★ reviews mention
117 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 52 | 44% |
| Bugs | 24 | 21% |
| Feature requests | 8 | 7% |
| Crashes / freezes | 5 | 4% |
| UX / design | 5 | 4% |
| Performance | 3 | 3% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 23 of 117 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Made all the account verifications but the phone number. Kept getting an error message so reached out to support who told me they reset something and I could log out and back in to verify. Log out and can’t log back in. Makes me reset my password and now getting an error message.…” (1★, v6.353.0, 2026-09-14, US) - Answer support requests: 14 of 117 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Do not use Ibotta Arcade. The app completely stopped tracking and paying out rewards for my levels on Royal Match after reaching just $1.69. I am owed exactly $13.87 more to hit my $15.56 total for the tasks I completed. I contacted customer support four separate times asking for…” (1★, v6.357.0, 2026-10-06, US) - Justify or adjust the price: 7 of 117 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I have been using this app for almost a year. I have followed all their guidelines and purchased many items off the store’s list of items that pay and Ibotta only pays me for about one of every ten items I purchase. It is a total rip off they are pocketing the money they claim…” (2★, v6.355.0, 2026-09-27, US) - Make trials and renewals transparent: 6 of 117 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Ibotta sneakily charges $3.99 fees when you don't use your account. Be careful they aremaking up things to take your money. I can't update my phone, so I can't get into the app and update. They decided to charge me. Who even knows that is possible.” (1★, v6.349.0, 2026-10-16, US) - Stop data / progress loss: 5 of 117 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I used to love this app. Then after a couple of years using it, the app wouldn’t open. It would say something about server issues. I deleted the app and reinstalled it and now it has trouble retrieving my information. I can log in on the website but I can’t add anything to my lis…” (1★, v6.351.0, 2026-08-28, US) - Improve content quality: 4 of 117 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Even after the new update, I can only add like five offers before the next ones say “something went wrong try again later”. I’ve now lost out on two large receipts because I can’t add offers and now they are past their time to be uploaded. Also, it’s showing offers that I’ve alr…” (1★, v6.353.0, 2026-09-08, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.358.0 | 24 | 3.92★ | 33% |
| 6.357.0 | 28 | 3.54★ | 39% |
| 6.356.1 | 16 | 3.25★ | 44% |
| 6.356.0 | 6 | 4.17★ | 17% |
| 6.355.0 | 23 | 3.70★ | 35% |
| 6.354.0 | 37 | 3.54★ | 41% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-08-14 – 2026-10-22 | 2026-09-05 – 2026-10-23 |
| Avg stars in sample | 3.57★ | 3.24★ |
| 1–3★ share | 39% | 48% |
Is Ibotta your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Ibotta, Inc or Apple.
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FAQ
What do Ibotta users complain about most?
In 117 English-language 1–3★ App Store reviews from 2026-08-14 to 2026-10-22, the most-mentioned theme was pricing / subscription (44%) and the most-mentioned issue was “fix login / account access” (23 reviews).
How many Ibotta App Store reviews are negative?
117 of 300 recent reviews (39%) gave 1–3 stars. Average rating in this sample: 3.57★.