SimpliSafe reviews: what App Store users complain about
We read the 300 most recent App Store reviews of SimpliSafe Home Security App (by SimpliSafe, Inc.) from 2 storefronts, dated 16 March 2025 to 18 October 2026. Average rating in this sample: 1.91★. All-time App Store rating: 4.8★ from 323k ratings. 260 reviews (87%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 11 | 4% |
| 4★ | 29 | 10% |
| 3★ | 43 | 14% |
| 2★ | 57 | 19% |
| 1★ | 160 | 53% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 11 | 3.09★ | 64% |
| September 2026 | 9 | 1.44★ | 89% |
| August 2026 | 16 | 2.19★ | 75% |
| July 2026 | 17 | 1.47★ | 100% |
| June 2026 | 13 | 1.54★ | 100% |
| May 2026 | 14 | 1.71★ | 93% |
What 1–3★ reviews mention
260 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 111 | 43% |
| Pricing / subscription | 78 | 30% |
| Performance | 37 | 14% |
| Feature requests | 35 | 13% |
| Crashes / freezes | 21 | 8% |
| UX / design | 19 | 7% |
| Ads | 12 | 5% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 55 of 260 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’m extremely disappointed with the SimplySafe support. Even though motion detection is turned off, the camera keeps recording. I first reported the problem back in May, and after seven months the issue is still unresolved. I’ve contacted customer service five‑to‑six times, but n…” (1★, v2300.59.0, 2025-12-02, US) - Fix notifications: 41 of 260 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“The motion detection is consistently delayed, making it unreliable when it matters most. Notifications often arrive well after the person has already left, defeating the purpose of a security system. On top of that, the app is slow, buggy, and frustrating to use. It frequently la…” (1★, v2300.86.1, 2026-07-01, US) - Fix login / account access: 30 of 260 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Used to be good till a update I have a saying if it’s not broken don’t try to fix it can’t log in keep changing password and it will not update or let me sign in not worth the price for all the errors and drama” (1★, v2300.83.0, 2026-06-09, US) - Make trials and renewals transparent: 22 of 260 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“camera connection keeps dropping and they charged me despite then advertising it was a free trial in the app they still billed me. the video recording playback has no video scrubbing feature. very disappointing app functionality and user support” (2★, v2300.43.0, 2025-07-27, US) - Ship the most requested feature: 20 of 260 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Recently changed from android to iPhone. On android there was a widget I used all the time to arm and disarm the system. Please add a widget for the control of the system. I know there is a widget for control on the watch but the phone needs one.” (3★, v2300.42.0, 2025-07-20, US) - Speed up loading: 19 of 260 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Arming or disabling the system is very slow from the iphone. It’s quicker just to run up the stairs and disarm it. iwatch version doesn’t work 98% of the time. I have maybe gotten it to work 2 times. It never responds just cycles through waiting and waiting. Usually give up and…” (1★, v2300.85.0, 2026-06-24, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2400.9.0 | 6 | 3.33★ | 50% |
| 2300.89.0 | 5 | 1.40★ | 100% |
| 2300.79.0 | 5 | 2.00★ | 80% |
| 2300.68.0 | 6 | 1.67★ | 83% |
| 2300.66.0 | 5 | 2.00★ | 80% |
| 2300.64.0 | 7 | 1.86★ | 86% |
Versions with fewer than 5 reviews in the sample are left out.
Is SimpliSafe your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 2 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with SimpliSafe, Inc. or Apple.
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FAQ
What do SimpliSafe users complain about most?
In 260 English-language 1–3★ App Store reviews from 2025-03-16 to 2026-10-18, the most-mentioned theme was bugs (43%) and the most-mentioned issue was “answer support requests” (55 reviews).
How many SimpliSafe App Store reviews are negative?
260 of 300 recent reviews (87%) gave 1–3 stars. Average rating in this sample: 1.91★.