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Expedia vs KAYAK vs Hopper: which app has fewer problems?

We compared 300 recent App Store reviews of Expedia, 300 recent App Store reviews of KAYAK and 300 recent App Store reviews of Hopper, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Hopper has the fewest complaints overall: 18% of its recent reviews contain a complaint, vs 45% for KAYAK and 37% for Expedia.

Ratings at a glance

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Verdict: which one has fewer problems?

Across the latest 900 App Store reviews we collected, Hopper has the lowest share of reviews with a complaint (18%) and KAYAK the highest (45%). The biggest single difference is in bug complaints: 24% of KAYAK reviews mention them, vs 9% for Hopper. Each app's own biggest complaint theme: Expedia, pricing / subscription (73 reviews); KAYAK, bugs (72 reviews); Hopper, pricing / subscription (39 reviews). Average star rating in the samples ranges from 2.96★ (Expedia) to 4.13★ (Hopper). Time span of each sample: Expedia 66 days (2026-08-18 to 2026-10-22); KAYAK 3096 days (2018-04-24 to 2026-10-14); Hopper 1101 days (2023-10-18 to 2026-10-22). Because Expedia's sample covers a much shorter period, a single recent update or outage weighs more heavily in its numbers. Samples that reach back many months (fewer reviews per day) show long-running issues rather than the effect of one recent update.

• Fewer bug problems: Hopper, 9% of its reviews vs 24% for KAYAK.
• Crash and freeze complaints: roughly tied (Expedia 2%, KAYAK 2%, Hopper 0% of reviews).
• Fewer performance (slowness, battery, storage) problems: Hopper, 0% of its reviews vs 3% for KAYAK.
• Fewer UX / design problems: Hopper, 0% of its reviews vs 8% for KAYAK.
• Fewer pricing and subscription problems: Hopper, 13% of its reviews vs 24% for Expedia.
• Ad complaints: roughly tied (Expedia 0%, KAYAK 0%, Hopper 0% of reviews).
• Fewest feature requests: Hopper, 3% of its reviews vs 16% for KAYAK.

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

FAQ

Which has fewer problems overall: Expedia, KAYAK or Hopper?

In the most recent App Store reviews we analysed, Hopper had the lowest share of reviews with a complaint (18% of 300) and KAYAK the highest (45% of 300). Expedia: 112 of 300; KAYAK: 135 of 300; Hopper: 55 of 300.

Which has fewer bug complaints: Expedia, KAYAK or Hopper?

Hopper. Expedia: 36 of 300 recent reviews (12%); KAYAK: 72 of 300 recent reviews (24%); Hopper: 26 of 300 recent reviews (9%).

Which has fewer crash and freeze complaints: Expedia, KAYAK or Hopper?

In our samples they are roughly tied: Expedia: 6 of 300 recent reviews (2%); KAYAK: 7 of 300 recent reviews (2%); Hopper: 1 of 300 recent reviews (0%).

Which has fewer pricing and subscription complaints: Expedia, KAYAK or Hopper?

Hopper. Expedia: 73 of 300 recent reviews (24%); KAYAK: 68 of 300 recent reviews (23%); Hopper: 39 of 300 recent reviews (13%).

Which has fewer ad complaints: Expedia, KAYAK or Hopper?

In our samples they are roughly tied: Expedia: 0 of 300 recent reviews (0%); KAYAK: 1 of 300 recent reviews (0%); Hopper: 1 of 300 recent reviews (0%).

Which is rated higher on the App Store: Expedia, KAYAK or Hopper?

All-time US App Store ratings: Expedia 4.8★ from 6M ratings; KAYAK 4.8★ from 499K ratings; Hopper 4.8★ from 1.2M ratings. KAYAK is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Expedia vs KAYAK vs Hopper data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Expedia: 300 reviews over 66 days (2026-08-18 to 2026-10-22); KAYAK: 300 reviews over 3096 days (2018-04-24 to 2026-10-14); Hopper: 300 reviews over 1101 days (2023-10-18 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Expedia, KAYAK and Hopper?

Expedia: pricing / subscription (73 of 300 reviews), top-ranked fix: “answer support requests”; KAYAK: bugs (72 of 300 reviews), top-ranked fix: “improve content quality”; Hopper: pricing / subscription (39 of 300 reviews), top-ranked fix: “answer support requests”.

Full reports

• Expedia reviews: top complaints and what users want fixed
• KAYAK reviews: top complaints and what users want fixed
• Hopper reviews: top complaints and what users want fixed

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