Gumtree reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Gumtree – Buy & Sell (by Gumtree.com Limited) from 1 storefronts, dated 17 August 2025 to 22 October 2026. Average rating in this sample: 2.78★. All-time App Store rating: 4.7★ from 508k ratings. 181 reviews (60%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 101 | 34% |
| 4★ | 18 | 6% |
| 3★ | 20 | 7% |
| 2★ | 35 | 12% |
| 1★ | 126 | 42% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 13 | 3.15★ | 46% |
| September 2026 | 20 | 1.90★ | 85% |
| August 2026 | 23 | 2.78★ | 61% |
| July 2026 | 13 | 2.31★ | 69% |
| June 2026 | 18 | 3.06★ | 50% |
| May 2026 | 16 | 3.69★ | 38% |
What 1–3★ reviews mention
181 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 45 | 25% |
| Ads | 34 | 19% |
| Pricing / subscription | 33 | 18% |
| Crashes / freezes | 16 | 9% |
| Performance | 12 | 7% |
| Feature requests | 10 | 6% |
| UX / design | 6 | 3% |
A review can mention several themes.
Most-mentioned issues
- Reduce ad frequency and length: 30 of 181 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“New feature of delivery available is broken. Searching for anything new locally 1m radius is impossible as it's flooded with delivery available items. The on/off selector in filters is not respected. Then, if you select a category instead of all for sale, you don't get the choice…” (1★, v18.1.57, 2025-12-30, GB) - Fix notifications: 24 of 181 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“I would try and contact support but takes too long to wade through suggestions. I have turned off notifications and recommendations/gumtree updates, but still get them. I want notifications for messages but I don’t want suggestions to sell this weekend/ marketing alerts. So. Al…” (3★, v18.1.59, 2026-01-17, GB) - Answer support requests: 24 of 181 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“The app messaging system never works for me and the call/sms functions don’t work on a web browser (I’ve tried 3 different ones). Contacted support and they advised there are no technical issues.” (1★, v18.2.44, 2026-10-22, GB) - Fix in-use crashes and freezes: 15 of 181 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I Signed up with Apple, once you do that gumtree make it impossible to adjust privacy settings. They shared my details with a car crash company. How do I know that it was Gumtree? Very simple!! I signed up using a nickname. This company rang next day asking for me by that nickn…” (1★, v18.2.4, 2026-02-06, GB) - Fix login / account access: 12 of 181 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I am trying to delete my account, and unlike other apps, they don’t have a straightforward process. Even though i was already logged in, they asked me to enter my email address.. then they sent me an email asking for my govt id and a lot of other information just in the name of v…” (1★, v18.2.42, 2026-09-25, GB) - Stop data / progress loss: 11 of 181 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“By far the worst app on the App Store, constantly crashing, won’t load, scammers trying to con you. People don’t reply when buyin, people don’t turn up after supplying my address. This app actually scares me and my family. I’ve deleted it, like seriously guys, this app has vile p…” (1★, v18.1.48, 2025-10-18, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 18.2.42 | 11 | 2.45★ | 64% |
| 18.2.39 | 7 | 2.86★ | 57% |
| 18.2.37 | 5 | 1.80★ | 100% |
| 18.2.36 | 5 | 2.40★ | 80% |
| 18.2.35 | 5 | 3.40★ | 40% |
| 18.2.34 | 6 | 2.50★ | 67% |
Versions with fewer than 5 reviews in the sample are left out.
Is Gumtree your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Gumtree.com Limited or Apple.
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FAQ
What do Gumtree users complain about most?
In 181 English-language 1–3★ App Store reviews from 2025-08-17 to 2026-10-22, the most-mentioned theme was bugs (25%) and the most-mentioned issue was “reduce ad frequency and length” (30 reviews).
How many Gumtree App Store reviews are negative?
181 of 300 recent reviews (60%) gave 1–3 stars. Average rating in this sample: 2.78★.