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Peloton app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Peloton: Fitness & Workouts (Fitness, by Peloton Interactive, Inc.) from 3 storefronts, dated 2022-04-14 to 2026-10-21. Average rating in this sample: 3.26★. Its all-time US App Store rating is 4.9★ from 818K ratings. 149 reviews contained a complaint; the biggest theme was bugs (59%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 88 | 59% | 2.2 |
| Feature requests | 76 | 51% | 2.1 |
| Pricing / subscription | 65 | 44% | 2.4 |
| UX / design | 31 | 21% | 2.0 |
| Performance | 21 | 14% | 2.3 |
| Crashes / freezes | 15 | 10% | 2.6 |
| Ads | 3 | 2% | 2.2 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 47 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The new app layout is cumbersome and way to confusing. They have removed so many awesome metrics. Even the basic metric tracking total workouts for each activity have been removed. Please give us option to toggle back to old version.” (1★, v15.134.0, US) - Justify or adjust the price: 34 complaining reviews, avg severity 2.4/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I have been on Peloton app for over 3 years, it was reasonably priced and the variety was good in terms of offered workouts I used it mainly for the cycling classes, however since Jan 2024 the piece of sub went up considerably and and if you were on the origin…” (1★, v15.78.1, CA) - Ship the most requested feature: 32 complaining reviews, avg severity 1.8/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I relied heavily on the filter option to pick my length and my favourite instructor’s and now it’s gone. Really disappointed and ruins the experience bring it back please.” (1★, v15.71.0, CA) - Fix features broken by the latest update: 28 complaining reviews, avg severity 2.0/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“The weekly plan feature is now broken. It doesn’t remember the classes I did, and the recommendations make no sense in the context of the whole week.” (4★, v15.131.0, US) - Ease paywall pressure: 22 complaining reviews, avg severity 2.6/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“As a near daily user of the app, I am deeply disappointed with this new update. Not only did I wake up to having all of my account features paywalled further but I was also kicked out of my Arms with Tunde program which I was three weeks into. Now I am unable…” (1★, v15.107.0, CA) - Answer support requests: 24 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I have had the Peloton app for many years and it has been great. So many classes to choose from along with programs to follow to help increase your fitness. Recently my app has quit working as I can scroll down through classes in a collection. I started a ser…” (2★, v15.131.0, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 15.134.0 | 12 | 2.5 | 67% |
| 15.133.0 | 5 | 3.8 | 40% |
| 15.132.0 | 21 | 3.5 | 38% |
| 15.131.0 | 13 | 2.6 | 69% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Peloton?
In 300 recent App Store reviews (2022-04-14 to 2026-10-21), the most common complaint theme was bugs (59% of complaining reviews), and the top specific issue was “soften the redesign backlash” (47 reviews).
How many Peloton reviews are negative?
149 of 300 recent reviews (50%) contained a complaint. Average rating in this sample: 3.26★. Its all-time US App Store rating is 4.9★ from 818K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 21 October 2026. We have no relationship with Peloton Interactive, Inc..
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