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easyJet app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of easyJet: Travel App (Travel, by easyJet Airline Company Limited) from 1 storefronts, dated 2024-11-20 to 2026-10-22. Average rating in this sample: 1.42★. Its all-time US App Store rating is 4.8★ from 60K ratings. 266 reviews contained a complaint; the biggest theme was bugs (77%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 206 | 77% | 2.5 |
| UX / design | 121 | 45% | 2.3 |
| Feature requests | 99 | 37% | 2.2 |
| Performance | 46 | 17% | 2.6 |
| Crashes / freezes | 33 | 12% | 2.7 |
| Pricing / subscription | 29 | 11% | 2.2 |
| Ads | 3 | 1% | 2.3 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 87 complaining reviews, avg severity 2.3/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“New app is useless, much worse than the old one ,doesn’t remember traveller details, GUI is bad , looks more like a webpage than an app. If easyJet is looking to cut their losses with a cheap and nasty app, they are going to lose more money!” (1★, v4.3.28, GB) - Simplify navigation: 60 complaining reviews, avg severity 2.3/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“What happened to this app? Booked a holiday and never got confirmation. Had to go through weird menus to even find it. Check in experience awful. Then get boarding passes as pdf but no way to save them. Apple wallet save just gives gobbledygook. With this AND…” (1★, v4.3.101, GB) - Fix features broken by the latest update: 50 complaining reviews, avg severity 2.4/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“App and website not working with the new iOS 18.2 update cannot add booking on app it says it cannot find it and on website cannot access bookings just keep getting error message with a long error code number please sort it out” (1★, v4.3.28, GB) - Stop data / progress loss: 39 complaining reviews, avg severity 2.3/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Displays previous holiday searches although I’ve deleted them. Searched for Edinburgh to Turkey and it says the route not flown. They do, twice a week. Used the website and the option for booking holidays was available. Have deleted the App.” (2★, v4.6.88, GB) - Ship the most requested feature: 40 complaining reviews, avg severity 2.1/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“The new app is a complete disaster. It’s main focus seems to be flogging customers things they don’t want or necessarily need (hire cars and travel insurance). This comes at the expense of customers because basic things like saving your passport information a…” (1★, v4.3.28, GB) - Fix in-use crashes and freezes: 32 complaining reviews, avg severity 2.6/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Constantly freezes when I search for holidays, have to constantly start over and redo all of my filters. Gave up in the end” (1★, v4.20.72, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 4.22.107 | 5 | 2.2 | 60% |
| 4.21.120 | 8 | 1.8 | 75% |
| 4.20.72 | 10 | 1.4 | 70% |
| 4.19.139 | 3 | 1.0 | 100% |
| 4.18.50 | 8 | 1.8 | 88% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in easyJet?
In 300 recent App Store reviews (2024-11-20 to 2026-10-22), the most common complaint theme was bugs (77% of complaining reviews), and the top specific issue was “soften the redesign backlash” (87 reviews).
How many easyJet reviews are negative?
266 of 300 recent reviews (89%) contained a complaint. Average rating in this sample: 1.42★. Its all-time US App Store rating is 4.8★ from 60K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with easyJet Airline Company Limited.
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