Chase UK reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Chase UK (by JPMorgan Chase Bank, NA) from 2 storefronts, dated 31 May 2026 to 22 October 2026. Average rating in this sample: 4.44★. All-time App Store rating: 4.9★ from 287k ratings. 43 reviews (14%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 237 | 79% |
| 4★ | 20 | 7% |
| 3★ | 9 | 3% |
| 2★ | 6 | 2% |
| 1★ | 28 | 9% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 36 | 4.42★ | 14% |
| September 2026 | 56 | 4.09★ | 27% |
| August 2026 | 57 | 4.51★ | 9% |
| July 2026 | 74 | 4.58★ | 11% |
| June 2026 | 70 | 4.49★ | 14% |
| May 2026 | 7 | 4.86★ | 0% |
What 1–3★ reviews mention
43 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 11 | 26% |
| Bugs | 9 | 21% |
| Feature requests | 5 | 12% |
| Crashes / freezes | 2 | 5% |
| Performance | 1 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 21 of 43 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The app works fine and things would be even better if Chase allowed you to spend your own money ! Having called Chase as suggested and waited 8 mins to be answered and then a further 12 mins in hold once answered, all I have achieved is conformation that I made the right decision…” (1★, v2.85.0, 2026-08-23, GB) - Answer support requests: 5 of 43 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’ve been waiting weeks for my account to be opened, customer service are utterly useless time wasters. Can’t wait for the account to open so I can close it!” (1★, v2.86.0, 2026-09-06, GB) - Ship the most requested feature: 5 of 43 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I used chase for about a year but then did a switch and unfortunately i closed my account, but i always check and wish they allowed returning customers and its always the same responses, instead of actually making it possible, give us a direct response, if its coming or not becau…” (3★, v2.87.1, 2026-09-20, GB) - Improve content quality: 3 of 43 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Appreciate you need £1k in a savings pot every day in the prior month to be eligible for cashback in the current. Very clear rule. But a single day of not having this (due to moving money around, clearing times elsewhere etc.) and you lose the Cashback eligibility for the entire…” (2★, v2.88.0, 2026-09-25, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2.90.0 | 6 | 4.33★ | 17% |
| 2.89.1 | 21 | 4.43★ | 14% |
| 2.89.0 | 10 | 4.50★ | 10% |
| 2.88.0 | 17 | 3.82★ | 29% |
| 2.87.1 | 6 | 3.50★ | 50% |
| 2.87.0 | 15 | 4.07★ | 27% |
Versions with fewer than 5 reviews in the sample are left out.
Is Chase UK your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with JPMorgan Chase Bank, NA or Apple.
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FAQ
What do Chase UK users complain about most?
In 43 English-language 1–3★ App Store reviews from 2026-05-31 to 2026-10-22, the most-mentioned theme was pricing / subscription (26%) and the most-mentioned issue was “fix login / account access” (21 reviews).
How many Chase UK App Store reviews are negative?
43 of 300 recent reviews (14%) gave 1–3 stars. Average rating in this sample: 4.44★.