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Credit Karma app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Intuit Credit Karma (Credit scores, by Credit Karma, Inc.) from 1 storefronts, dated 2026-09-15 to 2026-10-22. Average rating in this sample: 2.97★. Its all-time US App Store rating is 4.8★ from 7.8M ratings. 116 reviews contained a complaint; the biggest theme was bugs (70%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 81 | 70% | 2.2 |
| Feature requests | 30 | 26% | 2.0 |
| Ads | 20 | 17% | 1.9 |
| Performance | 16 | 14% | 2.0 |
| UX / design | 13 | 11% | 2.0 |
| Pricing / subscription | 10 | 9% | 2.1 |
| Crashes / freezes | 3 | 3% | 2.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 66 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“I have trusted this app for a long time. However, I have never applied for a card through the app until today. Credit Karma said my approval odds were “excellent”. I have never had a delinquent payment of any sort in my credit ever, currently have good credit,…” (1★, v26.38, US) - Answer support requests: 30 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Customer service is the worst. Been locked out of my account for months. I have sent them all the identification to verify my identity. The website and app is terribly buggy. The bot they use to help sucks. I’ve sent emails to their support email address with…” (1★, v26.41, US) - Fix login / account access: 25 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I keep changing my password but I still can’t get back into the account? What am I doing wrong?” (5★, v26.38, US) - Fix notifications: 21 complaining reviews, avg severity 1.8/3. What to do: Check notification delivery and let users control frequency in settings.
“The constant notification saying there is an update on the score, it’s annoying. The data is inconsistent with the bank and even using the respective apps of TransUnion or Equifax the info is no accurate on Credit Karma. Also the suppose offerts do not apply t…” (1★, v26.41, US) - Stop data / progress loss: 11 complaining reviews, avg severity 2.2/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Cash flow doesn’t sync data from my accounts” (2★, v26.41, US) - Reduce ad frequency and length: 10 complaining reviews, avg severity 2.5/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“This may be the best product ever. I don’t care. I will never, ever use this service entirely due to their aggressive advertising. Pop up ads you can’t close, ads that crash your device, ads that force open your browser. Fire your agency. Your marketing is a f…” (1★, v26.42, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.43 | 22 | 3.0 | 55% |
| 26.42 | 60 | 2.9 | 32% |
| 26.41 | 68 | 2.9 | 43% |
| 26.40 | 40 | 3.3 | 40% |
| 26.39 | 59 | 2.7 | 36% |
| 26.38 | 51 | 3.3 | 37% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Credit Karma?
In 300 recent App Store reviews (2026-09-15 to 2026-10-22), the most common complaint theme was bugs (70% of complaining reviews), and the top specific issue was “improve content quality” (66 reviews).
How many Credit Karma reviews are negative?
116 of 300 recent reviews (39%) contained a complaint. Average rating in this sample: 2.97★. Its all-time US App Store rating is 4.8★ from 7.8M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Credit Karma, Inc..
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