AppGripe · Free mini check · Sample reports · Rating badge
Facebook app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Facebook (Social, by Meta Platforms, Inc.) from 3 storefronts, dated 2026-10-14 to 2026-10-22. Average rating in this sample: 2.86★. Its all-time US App Store rating is 4.5★ from 28.9M ratings. 117 reviews contained a complaint; the biggest theme was bugs (48%).
Download the full Facebook report (PDF, free)
Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 56 | 48% | 2.3 |
| Ads | 48 | 41% | 2.0 |
| Feature requests | 32 | 27% | 2.1 |
| UX / design | 26 | 22% | 2.0 |
| Crashes / freezes | 8 | 7% | 2.6 |
| Performance | 7 | 6% | 2.3 |
| Pricing / subscription | 6 | 5% | 2.1 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 46 complaining reviews, avg severity 2.0/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Bots are given free reign to agitate for pogroms because it keeps illiterate people addicted to doomscrolling through content that makes them ill, but the second anyone uses an aubergine emoji in any context their account is nuked. A functional society would l…” (1★, v584.0.0, GB) - Reduce ad frequency and length: 44 complaining reviews, avg severity 2.1/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“Facebook has changed considerably over the years. I am disappointed to say that today’s version is not as enjoyable as it once was because it now contains so many ads it is getting boring where I am wondering whether to continue using it. I do like the connect…” (3★, v584.0.0, CA) - Fix login / account access: 29 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’m choosing not to use the Facebook app because logging in is unnecessarily difficult. Please make sign-in simpler and less restrictive.” (1★, v584.0.0, CA) - Soften the redesign backlash: 30 complaining reviews, avg severity 1.9/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Facebook keeps me in touch with friends who I don’t see very often, new friends too with “ things in common” I spend most of my time deleting reels, adverts, posts from people Idon’t know and posts from people whom I don’t follow and yet it says unfollow! Suc…” (3★, v583.0.0, GB) - Answer support requests: 19 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Facebook customer service has an automation filter feature which allows abuse and slurs by trolls which is never addressed accurately” (1★, v584.0.0, GB) - Simplify navigation: 12 complaining reviews, avg severity 1.9/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Enjoy content, however, had an issue where my card was charged for an advertisement that was fraudulent. Since, cannot advertise due to that occurrence (5-6 years ago). FB wants its $12 regardless. As well, cannot breakthrough the myriad of endless jargon and…” (2★, v584.0.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 584.0.0 | 205 | 2.8 | 40% |
| 583.0.0 | 95 | 3.0 | 37% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Facebook?
In 300 recent App Store reviews (2026-10-14 to 2026-10-22), the most common complaint theme was bugs (48% of complaining reviews), and the top specific issue was “improve content quality” (46 reviews).
How many Facebook reviews are negative?
117 of 300 recent reviews (39%) contained a complaint. Average rating in this sample: 2.86★. Its all-time US App Store rating is 4.5★ from 28.9M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Meta Platforms, Inc..
More app complaint reports
- Threads reviews: top complaints (Social)
- Discord reviews: top complaints (Social)
- Instagram reviews: top complaints (Social)
- TikTok reviews: top complaints (Social)
- Snapchat reviews: top complaints (Social)
- WhatsApp reviews: top complaints (Social)
- Reddit reviews: top complaints (Social)
- Pinterest reviews: top complaints (Social)
All 96 app reports · Free App Store rating badge for your site
Get my report – €19 or try the free mini check first.
Competing with an app like this one? The Competitor Pack (€29) compares your app with up to 2 competitors side by side.