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Experian app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Experian® (Credit scores, by Experian) from 1 storefronts, dated 2026-08-16 to 2026-10-22. Average rating in this sample: 3.44★. Its all-time US App Store rating is 4.8★ from 2.7M ratings. 94 reviews contained a complaint; the biggest theme was bugs (54%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 51 | 54% | 2.5 |
| Pricing / subscription | 36 | 38% | 2.2 |
| Feature requests | 23 | 24% | 2.2 |
| Ads | 17 | 18% | 2.2 |
| UX / design | 12 | 13% | 1.9 |
| Crashes / freezes | 5 | 5% | 2.5 |
| Performance | 4 | 4% | 2.6 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 38 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I have 2fa enabled on my account and login with biometrics for my phone enabled. When I login either with biometrics or with my password, it prompts me for 2FA every single time. The text message never comes, but the phone calls work. which means that every ti…” (1★, v4.2.30, US) - Answer support requests: 34 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“In the age of AI, we should be utilizing technology in order to better customer service experiences. From the perspective of a corporation as big as experience, I would hope that I was investing my money into things they keep current technology and also help m…” (1★, v4.2.30, US) - Fix notifications: 24 complaining reviews, avg severity 2.0/3. What to do: Check notification delivery and let users control frequency in settings.
“The main reason I got this app was to be able to easily freeze and unfreeze my credit file. Actually questioning my decision, as it turns out this app is mostly a HUGE marketing scam. I receive constant marketing notifications for loans and credit cards. VE…” (1★, v4.2.33, US) - Make trials and renewals transparent: 16 complaining reviews, avg severity 2.4/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Horrible app I use the free version once and now I have a charge of $27.05 i don’t know how I end it up with I subscription I called and cancelled but they don’t refund” (1★, v4.2.34, US) - Justify or adjust the price: 14 complaining reviews, avg severity 2.3/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“They charge you to look at the app then you have to spend more money to refresh Equifax and TransUnion. Not cool. Not worth it.” (2★, v4.2.36, US) - Improve content quality: 15 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Experian always reports credit scores inaccurately both TransUnion and Equifax report my credit score 50 points higher than Experian. I have excellent credit no blemishes no missed payments rarely carry a credit card balance but reporting the same exact accoun…” (1★, v4.2.33, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 4.2.38 | 7 | 3.3 | 29% |
| 4.2.37 | 9 | 4.6 | 11% |
| 4.2.36 | 17 | 3.6 | 29% |
| 4.2.35 | 48 | 3.4 | 27% |
| 4.2.34 | 80 | 3.4 | 39% |
| 4.2.33 | 24 | 3.1 | 42% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Experian?
In 300 recent App Store reviews (2026-08-16 to 2026-10-22), the most common complaint theme was bugs (54% of complaining reviews), and the top specific issue was “fix login / account access” (38 reviews).
How many Experian reviews are negative?
94 of 300 recent reviews (31%) contained a complaint. Average rating in this sample: 3.44★. Its all-time US App Store rating is 4.8★ from 2.7M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Experian.
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