Uber Eats on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of Uber Eats: Food and Grocery (by Uber Technologies, Inc.) in the US store, dated 19 October 2026 to 23 October 2026. Average rating in this sample: 2.63★. Its all-time Google Play rating is 4.6★ from 7.9M ratings. 132 reviews (44%) contained a complaint; the biggest theme was pricing / subscription (67% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 97 | 32% |
| 4★ | 18 | 6% |
| 3★ | 15 | 5% |
| 2★ | 18 | 6% |
| 1★ | 152 | 51% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 89 | 67% | 2.2 |
| Bugs | 46 | 35% | 2.3 |
| Performance | 23 | 17% | 2.5 |
| Feature requests | 17 | 13% | 2.0 |
| UX / design | 12 | 9% | 2.3 |
| Crashes / freezes | 4 | 3% | 2.9 |
| Ads | 3 | 2% | 2.2 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Answer support requests: 73 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“I will no longer be using this service. last time I had an issue with a food order from Chipotle over missing items. I contacted support about and they wanted a reciept but it takes 24hrs to generate a receipt on this app. Support wouldnt help or resolve anyth…” (1★, v6.204.10002, 2026-10-22) - Justify or adjust the price: 34 complaining reviews, avg severity 2.1/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“fee after fee after fee. Even paying extra for Uber plus has been worsened. no thanks not paying double the restaurant price and £8 for delivery and thennn ask to tip on top” (1★, v6.344.10001, 2026-10-20) - Make trials and renewals transparent: 31 complaining reviews, avg severity 2.3/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Just canceled my Uber One account after years. I was delivered the wrong order, which I showed both the items and the receipt for, charged for the right order, and then refunded for only one of the items. They charged me for food I did not order, refused a ref…” (1★, v6.344.10001, 2026-10-19) - Improve content quality: 15 complaining reviews, avg severity 2.2/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Tired of these apps saying a restaurant is open. Just to find out 20 to 30 mins later your order is canceled because they are closed, and now I have to figure out 20 to 30 mins later if the next restaurant will actually be open. No point in wasting time orderi…” (1★, v6.345.10000, 2026-10-22) - Fix notifications: 7 complaining reviews, avg severity 1.9/3. What to do: Check notification delivery and let users control frequency in settings.
“Oh joy. another app with an obnoxious always on status notification with no way to disable it or persistently clear it, and all the notification options disappeared from the setting. Worthless, can't wait for the rollback” (1★, v?, 2026-10-20)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-19 – 2026-10-23 | 2026-10-10 – 2026-10-22 |
| Avg stars in sample | 2.63★ | 2.21★ |
| Reviews with a complaint | 44% | 56% |
| Biggest complaint theme | Pricing / subscription | Pricing / subscription |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
Uber Eats App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 6.345.10000 | 110 | 2.8 | 38% |
| 6.344.10001 | 103 | 3.0 | 42% |
| 6.343.10000 | 5 | 2.6 | 40% |
| 6.341.10001 | 5 | 2.8 | 40% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with Uber Technologies, Inc. or Google.
More Google Play complaint reports
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- Cash App on Android (15% of 300 reviews with a complaint)
- PayPal on Android (53% of 300 reviews with a complaint)
- SwiftKey on Android (30% of 300 reviews with a complaint)
- TikTok on Android (14% of 300 reviews with a complaint)
- Amazon Shopping on Android (47% of 300 reviews with a complaint)
- Telegram on Android (37% of 300 reviews with a complaint)
All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in Uber Eats?
In the 300 newest US Google Play reviews (2026-10-19 to 2026-10-23), the most common complaint theme was pricing / subscription (67% of complaining reviews), and the top specific issue was “answer support requests” (73 reviews).
How many Uber Eats Google Play reviews are negative?
132 of 300 recent reviews (44%) contained a complaint. Average rating in this sample: 2.63★.
Do iPhone or Android users complain more about Uber Eats?
In our samples, 44% of recent Google Play reviews and 56% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.