SwiftKey on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of Microsoft SwiftKey AI Keyboard (by SwiftKey) in the US store, dated 17 October 2026 to 23 October 2026. Average rating in this sample: 3.70★. Its all-time Google Play rating is 4.3★ from 4.6M ratings. 89 reviews (30%) contained a complaint; the biggest theme was bugs (89% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 165 | 55% |
| 4★ | 34 | 11% |
| 3★ | 13 | 4% |
| 2★ | 21 | 7% |
| 1★ | 67 | 22% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 79 | 89% | 2.2 |
| Performance | 33 | 37% | 2.4 |
| Feature requests | 26 | 29% | 2.0 |
| Crashes / freezes | 24 | 27% | 2.5 |
| UX / design | 16 | 18% | 2.3 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 20 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“hate the ai features, was better before microsoft The Dvorak layout inexplicably has the backspace on top left, every update they introduce more AI features and make it harder to disable them, and it's insane a keyboard should require internet access as a perm…” (1★, v9.13.17.6, 2026-10-21) - Improve content quality: 16 complaining reviews, avg severity 2.2/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“its no good since the update a while ago I spend more time correcting typos and wrong words than just typing it manually ,more often than not it predicts spelling mistakes very very poor and yes I've tried resetting data,it just changed data to Sara I've never…” (1★, v9.13.17.6, 2026-10-19) - Speed up loading: 16 complaining reviews, avg severity 2.2/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“what happened with the lag?? I've been using this app for years... now whenever i want to type.. the keyboard doesn't even show up! maybe i need to move back to gboard ... this has became very frustrating!” (1★, v9.13.17.6, 2026-10-18) - Fix in-use crashes and freezes: 14 complaining reviews, avg severity 2.4/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“this keyboard..just started hanging....I've been using SwiftKey all my life..& this .....sh## just started happening....... I'm out..!....I can't be having my keyboard "freezing " not coming up for over 20 secs when I need to type... TF is that..,??😠” (1★, v9.10.59.20, 2026-10-19) - Fix features broken by the latest update: 11 complaining reviews, avg severity 2.5/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“Using the mic in the last update is broken. It's just reports listening like it doesn't hear or can't understand.” (5★, v9.13.17.6, 2026-10-22)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 9.13.18.4 | 66 | 3.2 | 44% |
| 9.13.17.6 | 176 | 3.9 | 26% |
| 9.13.14.5 | 6 | 4.3 | 0% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with SwiftKey or Google.
More Google Play complaint reports
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- Waze on Android (21% of 300 reviews with a complaint)
- Revolut on Android (40% of 300 reviews with a complaint)
- DeepSeek on Android (32% of 300 reviews with a complaint)
- Pinterest on Android (28% of 300 reviews with a complaint)
- YouTube on Android (37% of 300 reviews with a complaint)
- Temu on Android (17% of 300 reviews with a complaint)
- Amazon Shopping on Android (47% of 300 reviews with a complaint)
All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in SwiftKey?
In the 300 newest US Google Play reviews (2026-10-17 to 2026-10-23), the most common complaint theme was bugs (89% of complaining reviews), and the top specific issue was “soften the redesign backlash” (20 reviews).
How many SwiftKey Google Play reviews are negative?
89 of 300 recent reviews (30%) contained a complaint. Average rating in this sample: 3.70★.