Cash App on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of Cash App (by Block, Inc.) in the US store, dated 20 October 2026 to 23 October 2026. Average rating in this sample: 4.11★. Its all-time Google Play rating is 4.7★ from 4.5M ratings. 44 reviews (15%) contained a complaint; the biggest theme was bugs (52% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 205 | 68% |
| 4★ | 31 | 10% |
| 3★ | 5 | 2% |
| 2★ | 10 | 3% |
| 1★ | 49 | 16% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 23 | 52% | 2.2 |
| Pricing / subscription | 22 | 50% | 2.1 |
| Feature requests | 9 | 20% | 1.9 |
| UX / design | 5 | 11% | 1.6 |
| Crashes / freezes | 1 | 2% | 2.8 |
| Performance | 1 | 2% | 2.4 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Answer support requests: 19 complaining reviews, avg severity 2.6/3. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“Edit: the response they gave is just them lying to try and save face. Don't believe that they lifted a finger to help. These guys fully support scam artists. We tried to dispute a transaction that was wrongfully taken from us, and they pushed it through. Refus…” (1★, v5.71.0, 2026-10-20) - Fix login / account access: 12 complaining reviews, avg severity 2.7/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“crash app won't let me sign in on my new phone. I signed out of my finances phone already so she could have access to her account and noe I can't get back into mine right after I made $100 cash deposit. I've wasted 5 hours of my life I'll never get back. there…” (1★, v5.73.0, 2026-10-21) - Make trials and renewals transparent: 9 complaining reviews, avg severity 2.2/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“almost every time I use this app, I get suspicious charges and have to order a new debit card. uninstalling.” (1★, v5.73.0, 2026-10-20) - Ship the most requested feature: 4 complaining reviews, avg severity 1.6/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I would love it if this app was available outside of the US god just put in a cheap conversion rate than western union and make the app available everywhere.” (2★, v5.73.0, 2026-10-21) - Justify or adjust the price: 2 complaining reviews, avg severity 1.8/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“It's got something on there that I don't like, and I wish that it would get it off from there because what it's doing is taking my money and not giving it to me....😩😡” (1★, v5.73.0, 2026-10-21)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-20 – 2026-10-23 | 2026-10-09 – 2026-10-22 |
| Avg stars in sample | 4.11★ | 3.55★ |
| Reviews with a complaint | 15% | 28% |
| Biggest complaint theme | Bugs | Bugs |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
Cash App App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 5.74.0 | 57 | 4.2 | 12% |
| 5.73.0 | 143 | 4.3 | 13% |
| 5.72.0 | 28 | 4.2 | 14% |
| 5.71.0 | 8 | 3.8 | 25% |
| 5.69.0 | 6 | 3.8 | 17% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with Block, Inc. or Google.
More Google Play complaint reports
- PayPal on Android (53% of 300 reviews with a complaint)
- Revolut on Android (40% of 300 reviews with a complaint)
- Instagram on Android (20% of 300 reviews with a complaint)
- Reddit on Android (25% of 300 reviews with a complaint)
- Amazon Shopping on Android (47% of 300 reviews with a complaint)
- Character AI on Android (52% of 300 reviews with a complaint)
- Tinder on Android (39% of 300 reviews with a complaint)
- Truecaller on Android (10% of 300 reviews with a complaint)
All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in Cash App?
In the 300 newest US Google Play reviews (2026-10-20 to 2026-10-23), the most common complaint theme was bugs (52% of complaining reviews), and the top specific issue was “answer support requests” (19 reviews).
How many Cash App Google Play reviews are negative?
44 of 300 recent reviews (15%) contained a complaint. Average rating in this sample: 4.11★.
Do iPhone or Android users complain more about Cash App?
In our samples, 15% of recent Google Play reviews and 28% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.