Revolut on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of Revolut: Spend, Save, Trade (by Revolut Ltd) in the US store, dated 20 October 2026 to 23 October 2026. Average rating in this sample: 3.25★. Its all-time Google Play rating is 4.5★ from 4.2M ratings. 119 reviews (40%) contained a complaint; the biggest theme was bugs (89% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 149 | 50% |
| 4★ | 15 | 5% |
| 3★ | 12 | 4% |
| 2★ | 10 | 3% |
| 1★ | 114 | 38% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 106 | 89% | 2.6 |
| Crashes / freezes | 33 | 28% | 2.8 |
| Performance | 24 | 20% | 2.6 |
| Pricing / subscription | 15 | 13% | 2.5 |
| Feature requests | 14 | 12% | 2.5 |
| UX / design | 7 | 6% | 2.4 |
| Ads | 2 | 2% | 2.3 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Fix login / account access: 38 complaining reviews, avg severity 2.7/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“had to install this app to delete my account and then it asks me for facial recognition just to login” (2★, v10.152, 2026-10-22) - Answer support requests: 34 complaining reviews, avg severity 2.7/3. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“Not bad application but if you ever encounter an issue there is no help at all. Thanks for the answer but does not apply! There is no human ever responding. Only FAQs and go figure Update 2026: still the same horrible customer service experience if you have a…” (1★, v10.152, 2026-10-20) - Fix crash on launch: 10 complaining reviews, avg severity 2.8/3. What to do: Check crash logs (Android vitals in Play Console / Crashlytics) for the affected version and device models first.
“PLEASE FIX THE APP MY MONEY IS THERE AND I CANNOT USE IT!!! THE APP ISN'T EVEN OPENEING PLEASE FIX IT” (1★, v10.148, 2026-10-20) - Soften the redesign backlash: 9 complaining reviews, avg severity 2.7/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“they added an AI agent, but forgot that it is an app for banking and not AI, from the morning there are "technical difficulties" which make it impossible to make any online payments... AI and banking don't mix I really hope they are not using vibe coding or I'…” (1★, v10.152, 2026-10-20) - Fix notifications: 8 complaining reviews, avg severity 2.7/3. What to do: Check notification delivery and let users control frequency in settings.
“they had a payment outage today. took them hours to even admit. and when they did, they did on x. no push notification from the app to warn me, no floating warning in app. bad faith behaviour, incompetence, opaqueness, terrible lacking design. will go back to…” (1★, v10.152, 2026-10-20)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 500 |
| Dates | 2026-10-20 – 2026-10-23 | 2026-06-13 – 2026-10-19 |
| Avg stars in sample | 3.25★ | 4.72★ |
| Reviews with a complaint | 40% | 5% |
| Biggest complaint theme | Bugs | Bugs |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
Revolut App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 10.152 | 200 | 3.3 | 40% |
| 10.151 | 13 | 3.2 | 31% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with Revolut Ltd or Google.
More Google Play complaint reports
- Cash App on Android (15% of 300 reviews with a complaint)
- PayPal on Android (53% of 300 reviews with a complaint)
- Instagram on Android (20% of 300 reviews with a complaint)
- DeepSeek on Android (32% of 300 reviews with a complaint)
- WhatsApp on Android (16% of 300 reviews with a complaint)
- Amazon Shopping on Android (47% of 300 reviews with a complaint)
- Bumble on Android (49% of 300 reviews with a complaint)
- Waze on Android (21% of 300 reviews with a complaint)
All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in Revolut?
In the 300 newest US Google Play reviews (2026-10-20 to 2026-10-23), the most common complaint theme was bugs (89% of complaining reviews), and the top specific issue was “fix login / account access” (38 reviews).
How many Revolut Google Play reviews are negative?
119 of 300 recent reviews (40%) contained a complaint. Average rating in this sample: 3.25★.
Do iPhone or Android users complain more about Revolut?
In our samples, 40% of recent Google Play reviews and 5% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.