DoorDash on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of DoorDash: Food, Grocery, More (by DoorDash) in the US store, dated 20 October 2026 to 23 October 2026. Average rating in this sample: 3.10★. Its all-time Google Play rating is 4.7★ from 6.3M ratings. 115 reviews (38%) contained a complaint; the biggest theme was pricing / subscription (71% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 123 | 41% |
| 4★ | 27 | 9% |
| 3★ | 22 | 7% |
| 2★ | 12 | 4% |
| 1★ | 116 | 39% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 82 | 71% | 2.1 |
| Bugs | 30 | 26% | 2.3 |
| Performance | 18 | 16% | 2.1 |
| UX / design | 14 | 12% | 2.0 |
| Feature requests | 12 | 10% | 1.9 |
| Crashes / freezes | 4 | 3% | 2.7 |
| Ads | 2 | 2% | 2.0 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Answer support requests: 41 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“id rate it a 0 star if I could. the only decent thing about this company is the dashers. been a dash pass member for a while now and at first it was ok until everything went downhill. every single order was either wrong or missing an item or cooked wrong etc.…” (1★, v15.297.6, 2026-10-22) - Justify or adjust the price: 35 complaining reviews, avg severity 1.9/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Way, waaaay too expensive. The prices have been slowly hiking up to the point where I can't justify delivery apps anymore. Just drive to the restaurant, you'll save so much money.” (1★, v15.297.6, 2026-10-20) - Make trials and renewals transparent: 18 complaining reviews, avg severity 2.2/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I am hungry and have been waiting for over an hour for a dasher. All they can offer is a partial refund for my food when this isn't even my fault that they haven't found a dasher. It should be canceled automatically if someone has to wait an hour, that's commo…” (1★, v15.297.6, 2026-10-21) - Soften the redesign backlash: 10 complaining reviews, avg severity 2.3/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“update: we'll. search for hamburgers you get chicken, taco bell, pizza, etc. tips went up by 20 percent with distances same. used maps to check. certain restaurants priced themselves (30 dollar large pizza) out. checkout interface was changed now certain parts…” (1★, v15.297.6, 2026-10-20) - Simplify navigation: 8 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Very slow and challenging to navigate. The restaurant I was trying to use only offers pick up but the app kept looping to enter my address. I ended up placing the order in the web browser. For an app that revolves around restaurant orders, it was not at all us…” (1★, v?, 2026-10-23)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-20 – 2026-10-23 | 2023-09-18 – 2026-10-22 |
| Avg stars in sample | 3.10★ | 2.65★ |
| Reviews with a complaint | 38% | 53% |
| Biggest complaint theme | Pricing / subscription | Pricing / subscription |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
DoorDash App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 15.298.4 | 12 | 3.5 | 17% |
| 15.297.6 | 191 | 3.2 | 37% |
| 15.296.3 | 19 | 3.2 | 37% |
| 15.295.4 | 5 | 4.2 | 0% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with DoorDash or Google.
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All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in DoorDash?
In the 300 newest US Google Play reviews (2026-10-20 to 2026-10-23), the most common complaint theme was pricing / subscription (71% of complaining reviews), and the top specific issue was “answer support requests” (41 reviews).
How many DoorDash Google Play reviews are negative?
115 of 300 recent reviews (38%) contained a complaint. Average rating in this sample: 3.10★.
Do iPhone or Android users complain more about DoorDash?
In our samples, 38% of recent Google Play reviews and 53% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.