Amazon Shopping on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of Amazon Shopping (by Amazon Mobile LLC) in the US store, dated 20 October 2026 to 23 October 2026. Average rating in this sample: 2.62★. Its all-time Google Play rating is 4.4★ from 4.7M ratings. 142 reviews (47%) contained a complaint; the biggest theme was bugs (51% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 95 | 32% |
| 4★ | 14 | 5% |
| 3★ | 17 | 6% |
| 2★ | 29 | 10% |
| 1★ | 145 | 48% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 73 | 51% | 2.3 |
| Pricing / subscription | 45 | 32% | 2.2 |
| Feature requests | 41 | 29% | 2.0 |
| UX / design | 40 | 28% | 2.0 |
| Performance | 20 | 14% | 2.2 |
| Crashes / freezes | 11 | 8% | 2.6 |
| Ads | 9 | 6% | 2.4 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Answer support requests: 38 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“Just getting worse and worse. Subscriptions are halted as my card has expired but the submit button on the page to select an alternative card only works very occasionally. Tried to report the bug but the AI customer service chat said it couldn't help. Customer…” (1★, v32.18.0.100, 2026-10-22) - Soften the redesign backlash: 30 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I can't look at my past orders or at least search for a specific order by name since they change things didn't need to be changed making it app more difficult to use” (1★, v32.18.0.100, 2026-10-22) - Simplify navigation: 25 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Dismal & confusing...previous app for Whole Foods worked ...why change what worked?” (1★, v32.18.0.100, 2026-10-20) - Fix login / account access: 13 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“For more than a year I have been unable to login to my account, as I no longer have a Japanese phone number. For some reason the app also keeps redirecting me to the Amazon USA website to change my password on my USA account (not my Japanese account) even thou…” (1★, v?, 2026-10-21) - Justify or adjust the price: 12 complaining reviews, avg severity 2.0/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“very bad app I don't recommend it to anyone after you pay for prime the acount suspended before I make any thing” (1★, v?, 2026-10-20)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-20 – 2026-10-23 | 2026-07-28 – 2026-10-22 |
| Avg stars in sample | 2.62★ | 1.99★ |
| Reviews with a complaint | 47% | 64% |
| Biggest complaint theme | Bugs | Bugs |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
Amazon Shopping App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 32.19.0.100 | 15 | 3.3 | 27% |
| 32.18.0.100 | 217 | 2.6 | 46% |
| 32.13.0.100 | 5 | 3.4 | 60% |
| 32.12.4.100 | 7 | 2.6 | 71% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with Amazon Mobile LLC or Google.
More Google Play complaint reports
- AliExpress on Android (49% of 300 reviews with a complaint)
- SHEIN on Android (13% of 300 reviews with a complaint)
- Temu on Android (17% of 300 reviews with a complaint)
- Instagram on Android (20% of 300 reviews with a complaint)
- Messenger on Android (14% of 300 reviews with a complaint)
- Bumble on Android (49% of 300 reviews with a complaint)
- Uber on Android (20% of 300 reviews with a complaint)
- CapCut on Android (26% of 300 reviews with a complaint)
All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in Amazon Shopping?
In the 300 newest US Google Play reviews (2026-10-20 to 2026-10-23), the most common complaint theme was bugs (51% of complaining reviews), and the top specific issue was “answer support requests” (38 reviews).
How many Amazon Shopping Google Play reviews are negative?
142 of 300 recent reviews (47%) contained a complaint. Average rating in this sample: 2.62★.
Do iPhone or Android users complain more about Amazon Shopping?
In our samples, 47% of recent Google Play reviews and 64% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.