PayPal on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of PayPal - Pay, Send, Save (by PayPal Mobile) in the US store, dated 19 October 2026 to 23 October 2026. Average rating in this sample: 2.52★. Its all-time Google Play rating is 4.2★ from 3.7M ratings. 158 reviews (53%) contained a complaint; the biggest theme was bugs (65% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 91 | 30% |
| 4★ | 14 | 5% |
| 3★ | 13 | 4% |
| 2★ | 24 | 8% |
| 1★ | 158 | 53% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 103 | 65% | 2.5 |
| UX / design | 40 | 25% | 2.2 |
| Pricing / subscription | 37 | 23% | 2.3 |
| Feature requests | 33 | 21% | 2.1 |
| Crashes / freezes | 24 | 15% | 2.8 |
| Performance | 24 | 15% | 2.5 |
| Ads | 8 | 5% | 2.2 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Fix login / account access: 75 complaining reviews, avg severity 2.7/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“1. Worst app. Not able login in app. Because of server error, Every time it ask for resubmission. Also, my bank verificatin is pending from last 7 8 months. ---- 2.---- this is my second review. Now, it has been more than a year they have not verified my accou…” (1★, v10.17.0, 2026-10-22) - Answer support requests: 35 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“PayPal has left me extremely disappointed. I have money in my account that I cannot access, and when I contacted customer service for help, they failed to resolve the problem. What's the point of having a PayPal balance if you can't withdraw and use your own m…” (1★, v10.17.0, 2026-10-21) - Soften the redesign backlash: 30 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The new app is horrible. Screens don't match instructions, new invoices are very difficult to find, there seem to be multiple versions of the app, website is better. but still has problems. Where is the old reliable PayPal? Somebody needs to be fired over this…” (2★, v?, 2026-10-21) - Simplify navigation: 22 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“I want to apply for debit card but there is no menu” (1★, v10.18.0, 2026-10-22) - Fix crash on launch: 14 complaining reviews, avg severity 2.8/3. What to do: Check crash logs (Android vitals in Play Console / Crashlytics) for the affected version and device models first.
“it doesn't open” (1★, v10.17.0, 2026-10-19)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-19 – 2026-10-23 | 2026-05-30 – 2026-10-22 |
| Avg stars in sample | 2.52★ | 1.61★ |
| Reviews with a complaint | 53% | 79% |
| Biggest complaint theme | Bugs | Bugs |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
PayPal App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 10.18.0 | 24 | 2.2 | 58% |
| 10.17.0 | 156 | 2.3 | 58% |
| 10.16.0 | 11 | 2.7 | 55% |
| 10.14.0 | 9 | 2.7 | 44% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with PayPal Mobile or Google.
More Google Play complaint reports
- Cash App on Android (15% of 300 reviews with a complaint)
- Revolut on Android (40% of 300 reviews with a complaint)
- Character AI on Android (52% of 300 reviews with a complaint)
- Telegram on Android (37% of 300 reviews with a complaint)
- SwiftKey on Android (30% of 300 reviews with a complaint)
- Bumble on Android (49% of 300 reviews with a complaint)
- CapCut on Android (26% of 300 reviews with a complaint)
- Snapchat on Android (17% of 300 reviews with a complaint)
All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in PayPal?
In the 300 newest US Google Play reviews (2026-10-19 to 2026-10-23), the most common complaint theme was bugs (65% of complaining reviews), and the top specific issue was “fix login / account access” (75 reviews).
How many PayPal Google Play reviews are negative?
158 of 300 recent reviews (53%) contained a complaint. Average rating in this sample: 2.52★.
Do iPhone or Android users complain more about PayPal?
In our samples, 53% of recent Google Play reviews and 79% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.