Lloyds Bank on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of Lloyds Mobile Banking (by Lloyds Banking Group PLC) from 1 store locales, dated 16 October 2026 to 23 October 2026. Average rating in this sample: 4.11★. All-time Google Play rating: 4.5★ from 395k ratings. 68 reviews (23%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 209 | 70% |
| 4★ | 23 | 8% |
| 3★ | 8 | 3% |
| 2★ | 13 | 4% |
| 1★ | 47 | 16% |
What 1–3★ reviews mention
68 English-language 1–3★ reviews in the sample (UK and Ireland store locales), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 26 | 38% |
| Pricing / subscription | 9 | 13% |
| Performance | 8 | 12% |
| Crashes / freezes | 6 | 9% |
| Feature requests | 6 | 9% |
| UX / design | 3 | 4% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 22 of 68 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The finger print login on this Lloyds app is bugged. when you press the finger print scanner it just errors and I have to type the password in every time. family members confirms the same issue on another device. my other banking apps scan with finger print just fine. disappointi…” (1★, v195.05, 2026-10-17, GB) - Speed up loading: 8 of 68 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“I'm already DISAPPOINTED Halifax has sold us out, was a great bank with a great app I'm going to miss it, this Lloyds app is SLOW you have to log in a few times to even check your account. everything is worse than before literally everything.” (1★, v194.05, 2026-10-17, GB) - Fix in-use crashes and freezes: 5 of 68 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I can't open an account, entering the date on a calendar stop the application and send me back to the beginning. I tried to do it on a friend phone, it crashed too after the declaration of the taxes. Opening an account seems to be only possible on the app... Update : I managed to…” (1★, v194.05, 2026-10-17, GB) - Fix notifications: 3 of 68 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“App notifications aren't working. Even though everything is enabled in both the app setting and Andriod settings (notifications categories), yet I'm not getting any alerts at all. I tried clearing the cache, but that didn't help either.” (2★, v195.05, 2026-10-18, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 195.05 | 238 | 4.11★ | 23% |
| 194.05 | 33 | 4.03★ | 27% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-06 – 2026-10-22 | 2026-10-16 – 2026-10-23 |
| Avg stars in sample | 3.53★ | 4.11★ |
| 1–3★ share | 42% | 23% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest English reviews from the UK and Ireland store locales, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Lloyds Banking Group PLC or Google.
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FAQ
What do Lloyds Bank users complain about most?
In 68 English-language 1–3★ Google Play reviews from 2026-10-16 to 2026-10-23, the most-mentioned theme was bugs (38%) and the most-mentioned issue was “fix login / account access” (22 reviews).
How many Lloyds Bank Google Play reviews are negative?
68 of 300 recent reviews (23%) gave 1–3 stars. Average rating in this sample: 4.11★.