TurboTax reviews: what App Store users complain about
We read the 300 most recent App Store reviews of TurboTax: File Your Tax Return (by Intuit Inc.) from 1 storefronts, dated 22 March 2026 to 19 October 2026. Average rating in this sample: 1.26★. All-time App Store rating: 4.8★ from 938k ratings. 288 reviews (96%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 10 | 3% |
| 4★ | 2 | 1% |
| 3★ | 9 | 3% |
| 2★ | 13 | 4% |
| 1★ | 266 | 89% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 7 | 1.00★ | 100% |
| July 2026 | 8 | 1.50★ | 88% |
| June 2026 | 9 | 1.44★ | 89% |
| May 2026 | 20 | 1.25★ | 95% |
| April 2026 | 207 | 1.23★ | 97% |
| March 2026 | 42 | 1.26★ | 98% |
What 1–3★ reviews mention
288 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 198 | 69% |
| Bugs | 62 | 22% |
| UX / design | 25 | 9% |
| Feature requests | 24 | 8% |
| Ads | 14 | 5% |
| Crashes / freezes | 12 | 4% |
| Performance | 8 | 3% |
A review can mention several themes.
Most-mentioned issues
- Make trials and renewals transparent: 76 of 288 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I called support the lady I spoke with said I needed the deluxe edition which I didn’t so, being charged the same price as if I would have paid someone else to do it. I had no extra documents nothing special or extra to need deluxe or any other upgrade. I honestly would like to g…” (1★, v12.6.2, 2026-03-22, US) - Fix login / account access: 33 of 288 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Change your phone number from last year, and you cannot login with your other credentials anymore. They recognize it and do nothing. 6 digit verification code incoming… days later now. You get to see your return one time before you pay and not again until it’s accepted. Not the s…” (3★, v12.6.3, 2026-03-25, US) - Justify or adjust the price: 27 of 288 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I’ve used TurboTax for a number of years. This is the first year I couldn’t find a way to choose the most basic plan, which is ALL I NEED as I don’t have enough to itemize. Instead they try to force me into the “expert assistance” one that is $70 more. One of my friends has told…” (1★, v12.7.1, 2026-04-11, US) - Answer support requests: 27 of 288 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I accidentally filed my 2023 taxes as 2025, and I was charged $150 that I didn’t need to pay. I didn’t actually use any of their services for the correct year, and when I contacted them, they REFUSED to issue a refund. Now I still have to file for 2023 and 2024, which means I’ll…” (1★, v12.6.3, 2026-03-26, US) - Improve content quality: 17 of 288 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“I’ve used TT for years to do my taxes myself. Haven’t had any problems but this year they filed mine with a $1400.00 mistake to my detriment. It really hurt because I was counting on that money to pay overdue bills with. They didn’t say sorry or even try to help be see what ha…” (3★, v12.7.1, 2026-04-13, US) - Ship the most requested feature: 15 of 288 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“They took all my documents, a professional called me and asked for more information. I’ve been trying to contact her and give her my information to file my taxes (repeatedly) and I get no response. There’s no option to switch to a different professional who may actually help me s…” (1★, v12.7.1, 2026-04-10, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 12.18 | 6 | 2.00★ | 83% |
| 12.13.1 | 5 | 1.80★ | 80% |
| 12.11 | 7 | 1.57★ | 86% |
| 12.9 | 16 | 1.31★ | 94% |
| 12.8 | 20 | 1.05★ | 100% |
| 12.7.1 | 190 | 1.24★ | 96% |
Versions with fewer than 5 reviews in the sample are left out.
Is TurboTax your app?
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Intuit Inc. or Apple.
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FAQ
What do TurboTax users complain about most?
In 288 English-language 1–3★ App Store reviews from 2026-03-22 to 2026-10-19, the most-mentioned theme was pricing / subscription (69%) and the most-mentioned issue was “make trials and renewals transparent” (76 reviews).
How many TurboTax App Store reviews are negative?
288 of 300 recent reviews (96%) gave 1–3 stars. Average rating in this sample: 1.26★.