Microsoft Word reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Microsoft Word (by Microsoft Corporation) from 15 storefronts, dated 1 October 2026 to 22 October 2026. Average rating in this sample: 3.02★. All-time App Store rating: 4.7★ from 3.0M ratings. 159 reviews (53%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 125 | 42% |
| 4★ | 16 | 5% |
| 3★ | 19 | 6% |
| 2★ | 21 | 7% |
| 1★ | 119 | 40% |
What 1–3★ reviews mention
105 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 24 | 23% |
| Pricing / subscription | 22 | 21% |
| Crashes / freezes | 12 | 11% |
| Feature requests | 9 | 9% |
| UX / design | 6 | 6% |
| Performance | 5 | 5% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 13 of 105 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I can no longer use anything in Microsoft, Office or Microsoft anything especially Copilot because to recognize my passkey that it just finished creating two seconds ago. I put in my password and it recognized that so it created a pass key. And proudly announced that I now have a…” (1★, v2.114.4, 2026-10-10, US) - Fix in-use crashes and freezes: 11 of 105 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“i just actually can’t deal with u deleting my stuff all the time im crashing out rn because my summative philosophy assignment just disappeared. i have to use google docs simultaneously and copy and paste it across because i cant deal with the heart ache that word causes me. i ha…” (1★, v2.115, 2026-10-19, GB) - Make trials and renewals transparent: 5 of 105 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Currently I get 1 TB of One Drive space for each person on the family subscription which is a total of 6 TB for 6 accounts. I just got an email stating that will move to 2TB of shared space next year which will wreck how I use this space. So in the meantime I am working towards a…” (1★, v2.114.4, 2026-10-08, US) - Justify or adjust the price: 5 of 105 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I have purchased a full lifetime license for Microsoft for personal/ home use more than once. How this insidiously greedy company has not merely stopped supporting those versions in my devices but actually made them stop working with OS updates ought to be illegal. So we are forc…” (1★, v2.114.5, 2026-10-13, US) - Ship the most requested feature: 5 of 105 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Can The Powers That Be please make the app stop returning to the top of the document every single time I leave it for a few seconds to copy and paste something from elsewhere? When I return I am am sometimes prompted by a Welcome Back note to click on that brings me back to where…” (2★, v2.115, 2026-10-20, CA) - Stop data / progress loss: 4 of 105 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Recently, Microsoft Word has not been saving my documents even though auto-save is on and has always been on. Unless I manually save a document myself, everything would be deleted and I can’t even open up old documents anymore. Luckily, I make it a habit to send documents to myse…” (1★, v2.114.5, 2026-10-12, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2.115 | 59 | 2.86★ | 58% |
| 2.114.5 | 92 | 3.29★ | 46% |
| 2.114.4 | 94 | 2.95★ | 55% |
| 2.114.3 | 54 | 2.91★ | 56% |
Versions with fewer than 5 reviews in the sample are left out.
Is Microsoft Word your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 15 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Microsoft Corporation or Apple.
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FAQ
What do Microsoft Word users complain about most?
In 105 English-language 1–3★ App Store reviews from 2026-10-01 to 2026-10-22, the most-mentioned theme was bugs (23%) and the most-mentioned issue was “fix login / account access” (13 reviews).
How many Microsoft Word App Store reviews are negative?
159 of 300 recent reviews (53%) gave 1–3 stars. Average rating in this sample: 3.02★.