Adobe Acrobat Reader reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Acrobat Reader: PDF Editor (by Adobe Inc.) from 15 storefronts, dated 16 September 2026 to 22 October 2026. Average rating in this sample: 3.02★. All-time App Store rating: 4.6★ from 662k ratings. 153 reviews (51%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 133 | 44% |
| 4★ | 14 | 5% |
| 3★ | 9 | 3% |
| 2★ | 13 | 4% |
| 1★ | 131 | 44% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 187 | 3.03★ | 50% |
| September 2026 | 113 | 2.99★ | 53% |
What 1–3★ reviews mention
105 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 47 | 45% |
| Bugs | 18 | 17% |
| Crashes / freezes | 11 | 10% |
| UX / design | 9 | 9% |
| Performance | 9 | 9% |
| Feature requests | 4 | 4% |
| Ads | 2 | 2% |
A review can mention several themes.
Most-mentioned issues
- Make trials and renewals transparent: 17 of 105 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Beware when you sign in for a trial. If you miss to cancel one day before it automatically renews a whole year. NO REFUNDS money wasted” (1★, v26.08.50, 2026-09-24, US) - Fix in-use crashes and freezes: 9 of 105 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“None of the old files on the device are opening. When a new file is opened, the app is crashing in 2-3 seconds. Tried uninstalling and reinstalling. Deleted the files and reuploaded. Nothing works” (1★, v26.08.01, 2026-09-21, IN) - Speed up loading: 7 of 105 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Very disappointed in Adobe’s aggressive use of dickover ads for their unwanted and low quality AI integrations. I do not want to use the inbuilt AI in Adobe Acrobat and I do not want to be asked again. Adobe’s AI tools are slow, terrible and overpriced. Stop asking me to pay for…” (1★, v26.08.50, 2026-09-28, AU) - Fix login / account access: 6 of 105 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The beauty of Adobe that it was simple to use, easy to sign and share document. With subscription you can easily Edit, lock files, etc. NOW with the Latest update, my SIMPLE pdf files can not be signed in IOS devices, like IPad. Automatically converts them to READ only. On th…” (1★, v26.08.50, 2026-10-06, US) - Justify or adjust the price: 5 of 105 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I purchased Adobe for one purpose, to simply reorganize pages in a document. It failed to do so in the app. The program, in the PC, didn’t have the same issue but the mobile basically just didn’t work and would appear to move the pages but then failed to save no matter how many t…” (1★, v26.09.50, 2026-10-17, US) - Stop data / progress loss: 4 of 105 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“it deleted over half of my assignment that i spent 2.5 hours doing and then when i went to do the assignment for the second time it kept deleting writing right after i wrote it or randomly adding writing to my document. it also took away the eraser so i could not erase anything i…” (1★, v26.09.00, 2026-10-14, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.09.50 | 42 | 3.19★ | 45% |
| 26.09.00 | 97 | 2.91★ | 53% |
| 26.08.50 | 114 | 3.00★ | 51% |
| 26.08.01 | 41 | 3.12★ | 51% |
Versions with fewer than 5 reviews in the sample are left out.
Is Adobe Acrobat Reader your app?
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 15 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Adobe Inc. or Apple.
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FAQ
What do Adobe Acrobat Reader users complain about most?
In 105 English-language 1–3★ App Store reviews from 2026-09-16 to 2026-10-22, the most-mentioned theme was pricing / subscription (45%) and the most-mentioned issue was “make trials and renewals transparent” (17 reviews).
How many Adobe Acrobat Reader App Store reviews are negative?
153 of 300 recent reviews (51%) gave 1–3 stars. Average rating in this sample: 3.02★.