Marriott Bonvoy reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Marriott Bonvoy: Book Hotels (by Marriott International) from 12 storefronts, dated 13 September 2026 to 22 October 2026. Average rating in this sample: 3.97★. All-time App Store rating: 4.9★ from 2.9M ratings. 85 reviews (28%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 198 | 66% |
| 4★ | 17 | 6% |
| 3★ | 18 | 6% |
| 2★ | 13 | 4% |
| 1★ | 54 | 18% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 152 | 3.89★ | 31% |
| September 2026 | 148 | 4.06★ | 26% |
What 1–3★ reviews mention
77 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 25 | 32% |
| Pricing / subscription | 9 | 12% |
| Feature requests | 5 | 6% |
| UX / design | 5 | 6% |
| Crashes / freezes | 4 | 5% |
| Performance | 3 | 4% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 17 of 77 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I travel a bit for work. The WIFI requires you to login to your account and then sends a verification code that you can’t access (while the Settings tab is opened) so it’s pretty pointless.” (1★, v10.112.0, 2026-10-01, US) - Improve content quality: 7 of 77 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“The problem with this app is that it pretends you can use it to make or change reservations on your phone but in reality due to the small screen you can easily make mistakes like for example booking the wrong rate and Marriott will not allow you to correct the mistakes made even…” (1★, v10.112.0, 2026-09-25, US) - Stop data / progress loss: 4 of 77 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“The app can’t find an existing reservation and when you try to change password it made me have to call in order to reset” (1★, v10.111.0, 2026-09-18, US) - Fix notifications: 4 of 77 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“Too many notifications. App also it extremely spotty with digital room keys.” (1★, v10.112.0, 2026-10-08, US) - Answer support requests: 4 of 77 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I need the ability to request walk in shower. In addition, no method of splitting reservation into different methods of payment for different nights. That is, point, free night certificate, discounts etc.. all in all not customer friendly. Web site is the same way. They want tota…” (1★, v10.113.0, 2026-10-12, US) - Ship the most requested feature: 4 of 77 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I wish Marriott would allow us to choose our room like Hilton does.” (3★, v10.111.0, 2026-09-20, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 10.113.0 | 100 | 4.04★ | 28% |
| 10.112.0 | 104 | 3.93★ | 29% |
| 10.111.0 | 92 | 4.08★ | 25% |
Versions with fewer than 5 reviews in the sample are left out.
Is Marriott Bonvoy your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 12 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Marriott International or Apple.
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FAQ
What do Marriott Bonvoy users complain about most?
In 77 English-language 1–3★ App Store reviews from 2026-09-13 to 2026-10-22, the most-mentioned theme was bugs (32%) and the most-mentioned issue was “fix login / account access” (17 reviews).
How many Marriott Bonvoy App Store reviews are negative?
85 of 300 recent reviews (28%) gave 1–3 stars. Average rating in this sample: 3.97★.