Expensify reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Expensify - Travel & Expense (by Expensify, Inc.) from 11 storefronts, dated 22 December 2025 to 22 October 2026. Average rating in this sample: 1.68★. All-time App Store rating: 4.6★ from 158k ratings. 263 reviews (88%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 35 | 12% |
| 4★ | 2 | 1% |
| 3★ | 13 | 4% |
| 2★ | 33 | 11% |
| 1★ | 217 | 72% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 8 | 1.38★ | 100% |
| September 2026 | 21 | 1.43★ | 95% |
| August 2026 | 21 | 1.57★ | 90% |
| July 2026 | 23 | 1.70★ | 91% |
| June 2026 | 33 | 1.30★ | 97% |
| May 2026 | 24 | 1.33★ | 96% |
What 1–3★ reviews mention
252 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 87 | 35% |
| UX / design | 74 | 29% |
| Pricing / subscription | 35 | 14% |
| Performance | 34 | 13% |
| Feature requests | 29 | 12% |
| Crashes / freezes | 28 | 11% |
| Ads | 1 | 0% |
A review can mention several themes.
Most-mentioned issues
- Soften the redesign backlash: 37 of 252 1–3★ reviews. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The old version was working fine till they introduced the new version with AI. The AI version is very slow so you have to select manual entry. Worst thing is that after several days of entering expenses most disappeared. They were there each time I opened the app until yesterday.…” (1★, v9.4.43, 2026-07-25, US) - Speed up loading: 32 of 252 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Not sure what’s changed with the new version, but the app is extremely laggy. I’ve deleted and reinstalled the app, but still very slow.” (1★, v9.3.5, 2026-01-22, US) - Fix login / account access: 27 of 252 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Incredibly difficult when the app pushes an update which is forced and then breaks so there’s no ability to sign in” (3★, v9.3.41, 2026-03-23, US) - Fix in-use crashes and freezes: 27 of 252 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“1-26-26 Update: thought I’d come back and give it another chance. Huge mistake. After onboarding questions the app crashes and will not open. Hasn’t changed since the last time I used it several years ago. The last time it worked for us was in 2019, because I saw my data briefly.…” (1★, v9.3.8, 2026-01-27, US) - Make trials and renewals transparent: 22 of 252 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Don’t sign up to this fraudulent company! They let you sign up with your Apple ID, put you on a 30 day free trial which you’re not told about until AFTER you sign up (completely illegal), then refuse to let you cancel this unwanted subscription through the app, they make you go t…” (1★, v9.4.23, 2026-07-01, AU) - Simplify navigation: 22 of 252 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“The old version was so user friendly. The new update makes it difficult to track expenses and reports. It’s so cluttered and not a good user experience.” (2★, v9.3.25, 2026-02-26, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 9.4.61 | 6 | 2.00★ | 83% |
| 9.4.15 | 5 | 1.00★ | 100% |
| 9.3.59 | 9 | 1.33★ | 100% |
| 9.3.51 | 5 | 3.40★ | 40% |
| 9.3.49 | 7 | 2.71★ | 57% |
| 9.3.40 | 9 | 1.44★ | 89% |
Versions with fewer than 5 reviews in the sample are left out.
Is Expensify your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 11 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Expensify, Inc. or Apple.
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FAQ
What do Expensify users complain about most?
In 252 English-language 1–3★ App Store reviews from 2025-12-22 to 2026-10-22, the most-mentioned theme was bugs (35%) and the most-mentioned issue was “soften the redesign backlash” (37 reviews).
How many Expensify App Store reviews are negative?
263 of 300 recent reviews (88%) gave 1–3 stars. Average rating in this sample: 1.68★.