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Skyscanner app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Skyscanner Flights & Travel (Travel, by Skyscanner) from 2 storefronts, dated 2025-10-02 to 2026-10-22. Average rating in this sample: 3.27★. Its all-time US App Store rating is 4.8★ from 502K ratings. 136 reviews contained a complaint; the biggest theme was bugs (60%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 81 | 60% | 2.4 |
| Pricing / subscription | 59 | 43% | 2.0 |
| Feature requests | 41 | 30% | 2.1 |
| Performance | 34 | 25% | 2.5 |
| Crashes / freezes | 27 | 20% | 2.6 |
| UX / design | 27 | 20% | 2.1 |
| Ads | 2 | 1% | 2.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 29 complaining reviews, avg severity 2.2/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Prices in GH¢ are inaccurate and deceptive. I saw GH¢12,771 and I chose it, then I was redirected to Mytrip.com to pay in USD, after payment with my Ghana bank card a total of GH¢14,979 was deducted from my card instead of GH¢12,771 shown of Skyscanner. This…” (1★, v7.204, US) - Justify or adjust the price: 22 complaining reviews, avg severity 1.9/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“We booked a flight with Virgin through travel up on this app and they took the money and we got an email but not tickets, it said allow 48 hours which we did ( we booked close to date to get a good price) on the day we called them and they said the price had g…” (1★, v7.175, GB) - Speed up loading: 16 complaining reviews, avg severity 2.4/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Since latest iOS update this app has been awful, far too slow to respond to selections and page loads take ages” (1★, v7.166.1, GB) - Fix in-use crashes and freezes: 14 complaining reviews, avg severity 2.6/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I get maybe one interaction with the UI and the app freezes. Tap an icon, enter a destination, etc. App stops responding.” (1★, v7.187, US) - Answer support requests: 14 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“This app recommended me to purchase a ticket from a scammer. Do not trust this application. This app is also all run by ai and there is no customer service contact. Trash.” (1★, v7.202, US) - Soften the redesign backlash: 15 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The new app doesn’t work at all . Tried to search and it keeps going back to the old search” (1★, v7.180, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 7.214 | 3 | 5.0 | 0% |
| 7.213 | 7 | 4.1 | 14% |
| 7.212 | 9 | 4.3 | 33% |
| 7.211 | 5 | 5.0 | 0% |
| 7.210 | 8 | 3.5 | 38% |
| 7.209 | 8 | 3.5 | 38% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Skyscanner?
In 300 recent App Store reviews (2025-10-02 to 2026-10-22), the most common complaint theme was bugs (60% of complaining reviews), and the top specific issue was “improve content quality” (29 reviews).
How many Skyscanner reviews are negative?
136 of 300 recent reviews (45%) contained a complaint. Average rating in this sample: 3.27★. Its all-time US App Store rating is 4.8★ from 502K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Skyscanner.
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