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Venmo app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Venmo (Payments, by Venmo) from 1 storefronts, dated 2026-10-15 to 2026-10-22. Average rating in this sample: 1.57★. Its all-time US App Store rating is 4.8★ from 15.5M ratings. 196 reviews contained a complaint; the biggest theme was bugs (62%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 122 | 62% | 2.5 |
| Pricing / subscription | 56 | 29% | 2.3 |
| UX / design | 50 | 26% | 2.1 |
| Feature requests | 41 | 21% | 2.1 |
| Performance | 21 | 11% | 2.4 |
| Crashes / freezes | 16 | 8% | 2.9 |
| Ads | 4 | 2% | 1.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 111 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Worked fine, then didn’t. Awful support via phone, frustrating and all instructions they gave for approving a transfer failed. I’m done. Uninstalling after many years.” (1★, v26.24.0, US) - Fix login / account access: 77 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I try to log in with my email and my password and it’s sending a code to an old phone number that I no longer have and I can’t do anything to get help for it at all I can’t even go into the app settings like the automated voice says to do to update my number o…” (1★, v26.24.0, US) - Soften the redesign backlash: 36 complaining reviews, avg severity 2.0/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I am a retired graphic interface designer, and I have to object to your current design. Icons are terrific, but they should be paired with words. The best industrial designer I ever met or worked for said "We have a terrific symbol source book– It's called the…” (1★, v26.23.0, US) - Simplify navigation: 35 complaining reviews, avg severity 2.0/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Most recent update is worthless. Makes everything harder to find and too many clicks to complete a transaction.” (3★, v26.23.0, US) - Make trials and renewals transparent: 17 complaining reviews, avg severity 2.2/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Live in Minnesota and scammed from New York with transaction proof and still was charged and made to pay balance” (1★, v26.23.0, US) - Fix crash on launch: 10 complaining reviews, avg severity 2.9/3. What to do: Check crash logs (Xcode Organizer / Crashlytics) for the affected version and device models first.
“The app doesn’t even open on a iPhone 17! Crashes” (1★, v26.23.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.24.0 | 95 | 1.5 | 67% |
| 26.23.0 | 204 | 1.6 | 65% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Venmo?
In 300 recent App Store reviews (2026-10-15 to 2026-10-22), the most common complaint theme was bugs (62% of complaining reviews), and the top specific issue was “answer support requests” (111 reviews).
How many Venmo reviews are negative?
196 of 300 recent reviews (65%) contained a complaint. Average rating in this sample: 1.57★. Its all-time US App Store rating is 4.8★ from 15.5M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Venmo.
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