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Temu vs SHEIN vs AliExpress: which app has fewer problems?
We compared 300 recent App Store reviews of Temu, 300 recent App Store reviews of SHEIN and 300 recent App Store reviews of AliExpress, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). AliExpress has the fewest complaints overall: 6% of its recent reviews contain a complaint, vs 30% for Temu and 27% for SHEIN.
Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| Temu | 4.7★ | 2.2M | 3.43★ | 300 | 30% | 2026-10-06 – 2026-10-22 |
| SHEIN | 4.7★ | 4M | 3.78★ | 300 | 27% | 2026-09-30 – 2026-10-22 |
| AliExpress | 4.7★ | 686K | 4.69★ | 300 | 6% | 2026-10-16 – 2026-10-22 |
Complaint themes side by side
Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.
| Theme | Temu | SHEIN | AliExpress |
|---|---|---|---|
| Bugs | 5% (16) | 14% (43) | 2% (6) |
| Crashes / freezes | 0% (1) | 7% (21) | 0% (0) |
| Performance | 2% (6) | 3% (8) | 1% (2) |
| UX / design | 9% (27) | 3% (8) | 1% (4) |
| Pricing / subscription | 18% (54) | 12% (37) | 4% (13) |
| Ads | 7% (20) | 1% (4) | 0% (1) |
| Feature requests | 4% (11) | 3% (9) | 1% (3) |
Verdict: which one has fewer problems?
- Fewer bug problems: AliExpress, 2% of its reviews vs 14% for SHEIN.
- Fewer crash and freeze problems: AliExpress, 0% of its reviews vs 7% for SHEIN.
- Performance (slowness, battery, storage) complaints: roughly tied (Temu 2%, SHEIN 3%, AliExpress 1% of reviews).
- Fewer UX / design problems: AliExpress, 1% of its reviews vs 9% for Temu.
- Fewer pricing and subscription problems: AliExpress, 4% of its reviews vs 18% for Temu.
- Fewer ad problems: AliExpress, 0% of its reviews vs 7% for Temu.
- Feature-request complaints: roughly tied (Temu 4%, SHEIN 3%, AliExpress 1% of reviews).
Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.
Top 3 specific issues for each app
Temu
- Justify or adjust the price (18 reviews, severity 2.0/3)
- Reduce ad frequency and length (17 reviews, severity 2.1/3)
- Simplify navigation (16 reviews, severity 2.2/3)
Biggest theme: pricing / subscription. Free PDF
SHEIN
- Fix crash on launch (19 reviews, severity 2.9/3)
- Answer support requests (13 reviews, severity 2.2/3)
- Justify or adjust the price (14 reviews, severity 1.8/3)
Biggest theme: bugs. Free PDF
AliExpress
- Answer support requests (6 reviews, severity 2.2/3)
- Soften the redesign backlash (2 reviews, severity 2.6/3)
Biggest theme: pricing / subscription. Free PDF
FAQ
Which has fewer problems overall: Temu, SHEIN or AliExpress?
In the most recent App Store reviews we analysed, AliExpress had the lowest share of reviews with a complaint (6% of 300) and Temu the highest (30% of 300). Temu: 91 of 300; SHEIN: 80 of 300; AliExpress: 18 of 300.
Which has fewer bug complaints: Temu, SHEIN or AliExpress?
AliExpress. Temu: 16 of 300 recent reviews (5%); SHEIN: 43 of 300 recent reviews (14%); AliExpress: 6 of 300 recent reviews (2%).
Which has fewer crash and freeze complaints: Temu, SHEIN or AliExpress?
AliExpress. Temu: 1 of 300 recent reviews (0%); SHEIN: 21 of 300 recent reviews (7%); AliExpress: 0 of 300 recent reviews (0%).
Which has fewer pricing and subscription complaints: Temu, SHEIN or AliExpress?
AliExpress. Temu: 54 of 300 recent reviews (18%); SHEIN: 37 of 300 recent reviews (12%); AliExpress: 13 of 300 recent reviews (4%).
Which has fewer ad complaints: Temu, SHEIN or AliExpress?
AliExpress. Temu: 20 of 300 recent reviews (7%); SHEIN: 4 of 300 recent reviews (1%); AliExpress: 1 of 300 recent reviews (0%).
Which is rated higher on the App Store: Temu, SHEIN or AliExpress?
All-time US App Store ratings: Temu 4.7★ from 2.2M ratings; SHEIN 4.7★ from 4M ratings; AliExpress 4.7★ from 686K ratings. SHEIN is highest, but all-time ratings move slowly; the recent-review samples above show current problems.
Full reports
- Temu reviews: top complaints and what users want fixed
- SHEIN reviews: top complaints and what users want fixed
- AliExpress reviews: top complaints and what users want fixed
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