Channel 4 reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Channel 4 (by Channel 4) from 2 storefronts, dated 28 December 2025 to 22 October 2026. Average rating in this sample: 2.85★. All-time App Store rating: 4.7★ from 291k ratings. 187 reviews (62%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 93 | 31% |
| 4★ | 20 | 7% |
| 3★ | 43 | 14% |
| 2★ | 36 | 12% |
| 1★ | 108 | 36% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 18 | 2.00★ | 89% |
| September 2026 | 26 | 2.42★ | 73% |
| August 2026 | 28 | 3.04★ | 57% |
| July 2026 | 24 | 2.96★ | 67% |
| June 2026 | 21 | 2.67★ | 67% |
| May 2026 | 30 | 2.23★ | 77% |
What 1–3★ reviews mention
187 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Ads | 120 | 64% |
| Bugs | 46 | 25% |
| Pricing / subscription | 39 | 21% |
| Crashes / freezes | 28 | 15% |
| UX / design | 13 | 7% |
| Feature requests | 9 | 5% |
| Performance | 8 | 4% |
A review can mention several themes.
Most-mentioned issues
- Reduce ad frequency and length: 111 of 187 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“Keeps freezing at the end of adverts so I have to exit and reload meaning I have to watch two lots of 4 min adverts every time it happens, which I think is very convenient for channel 4 advertisers. Happens multiple times in just ONE Also the amount of ads is ridiculous. 5 min…” (1★, v12.4, 2026-03-03, GB) - Fix in-use crashes and freezes: 27 of 187 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“If there was a zero star rating I’d rate it at that. Truly awful app. Constantly freezes so you need to close the app down and open it again, replays the adverts then the screen goes black when the programme starts again, so I have close it and open it only to be stuck in an endl…” (1★, v12.4, 2026-03-19, GB) - Make trials and renewals transparent: 10 of 187 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Got a month’s trial at a reduced cost “ad free” except it’s not ad free. Complained to Channel 4 who didn’t care so am now getting a refund via my credit card. App deleted after I write this. Completely false advertising saying something is ad free when it really isn’t. Channel 4…” (1★, v12.4, 2026-01-08, GB) - Improve content quality: 10 of 187 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“I have Channel 4 on my phone . Also have on my TV. Phone will play both live TV and on-demand TV. But TV tells me its not available in my current location. Which is the same location as my phone. I have tried casting from phone to TV with the same response. I have telephoned…” (1★, v12.4, 2026-07-20, GB) - Fix login / account access: 7 of 187 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Fix your login screen, I’m not typing a password with a remote, it is 2026. QR code please. And maybe, just maybe I can be bothered using your app.” (2★, v12.4, 2026-07-30, GB) - Speed up loading: 7 of 187 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Use the app on tv and downloaded onto phone, but anytime I try watching anything (Bake off specifically but tried others) I just get the white loading circle and nothing loads or plays so can’t watch - watching via the website works fine so not my internet and the app previously…” (1★, v12.4, 2026-09-28, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 12.4 | 300 | 2.85★ | 62% |
Versions with fewer than 5 reviews in the sample are left out.
Is Channel 4 your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Channel 4 or Apple.
More popular app reports
- BBC iPlayer reviews (33% of 300 recent App Store reviews at 1–3★)
- ITVX reviews (74% of 300 recent App Store reviews at 1–3★)
- Premier League reviews (32% of 300 recent App Store reviews at 1–3★)
- Sky Go reviews (66% of 300 recent App Store reviews at 1–3★)
- Sky Sports reviews (89% of 300 recent App Store reviews at 1–3★)
- My O2 reviews (98% of 300 recent App Store reviews at 1–3★)
- LNER reviews (41% of 300 recent App Store reviews at 1–3★)
- Nationwide reviews (25% of 300 recent App Store reviews at 1–3★)
All UK & European apps in this batch · Popular US apps · All app complaint reports
FAQ
What do Channel 4 users complain about most?
In 187 English-language 1–3★ App Store reviews from 2025-12-28 to 2026-10-22, the most-mentioned theme was ads (64%) and the most-mentioned issue was “reduce ad frequency and length” (111 reviews).
How many Channel 4 App Store reviews are negative?
187 of 300 recent reviews (62%) gave 1–3 stars. Average rating in this sample: 2.85★.