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The New York Times app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of NYTimes: US and World News (News, by The New York Times Company) from 3 storefronts, dated 2024-02-20 to 2026-10-22. Average rating in this sample: 3.33★. Its all-time US App Store rating is 4.8★ from 802K ratings. 103 reviews contained a complaint; the biggest theme was bugs (60%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 62 | 60% | 2.3 |
| Pricing / subscription | 40 | 39% | 2.3 |
| UX / design | 33 | 32% | 2.0 |
| Feature requests | 30 | 29% | 1.9 |
| Ads | 21 | 20% | 2.1 |
| Performance | 21 | 20% | 2.3 |
| Crashes / freezes | 15 | 15% | 2.4 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 39 complaining reviews, avg severity 1.9/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Has anyone seen any journalism in the content? After 14 years I’ve had enough. This once giant standard setter or journalism has now turned bottom feeding rage bait with see fact-checking and lots of pandering to extremism because it sells better than traditio…” (1★, v11.93.0, US) - Soften the redesign backlash: 29 complaining reviews, avg severity 2.0/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The new Liquid Glass redesign with its lack of customisation is a bit flawed. This biggest annoyance is the fact the back button has been moved from the bottom of the screen to the top, making the ergonomics frustrating and one handed use more difficult. Keepi…” (4★, v11.82.0, GB) - Reduce ad frequency and length: 19 complaining reviews, avg severity 2.2/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“Hello, I am paying for a subscription yet I still see advertisements in the articles. Why is this? Because I’m paying should I not be exempt from receiving advertisements in the app? I believe paid tier should not include advertisements. Free tier should, of…” (2★, v11.40.0, CA) - Simplify navigation: 18 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“stories from your daily video are hard to find for deeper understanding” (3★, v11.97.0, US) - Justify or adjust the price: 13 complaining reviews, avg severity 2.3/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“App now frequently will not allow movement from an article. Very annoying considering subscription price is very high.” (2★, v11.60.0, CA) - Speed up loading: 13 complaining reviews, avg severity 2.3/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Performance of the app has degraded severely over the past few months to the point that i can no longer use it on my iPhone 15 pro. Loading the front page takes several minutes when the webpage only takes a few seconds on the same network and device. App does…” (2★, v11.95.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 11.97.0 | 15 | 3.1 | 60% |
| 11.96.0 | 15 | 3.1 | 33% |
| 11.95.0 | 37 | 2.8 | 51% |
| 11.94.0 | 6 | 4.0 | 17% |
| 11.93.0 | 32 | 2.8 | 53% |
| 11.92.0 | 4 | 2.0 | 50% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in The New York Times?
In 300 recent App Store reviews (2024-02-20 to 2026-10-22), the most common complaint theme was bugs (60% of complaining reviews), and the top specific issue was “improve content quality” (39 reviews).
How many The New York Times reviews are negative?
103 of 300 recent reviews (34%) contained a complaint. Average rating in this sample: 3.33★. Its all-time US App Store rating is 4.8★ from 802K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with The New York Times Company.
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