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Cash App app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Cash App (Payments, by Block, Inc.) from 1 storefronts, dated 2026-10-09 to 2026-10-22. Average rating in this sample: 3.55★. Its all-time US App Store rating is 4.8★ from 8.8M ratings. 84 reviews contained a complaint; the biggest theme was bugs (62%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 52 | 62% | 2.4 |
| Pricing / subscription | 36 | 43% | 2.3 |
| Feature requests | 14 | 17% | 2.1 |
| Performance | 9 | 11% | 2.3 |
| Crashes / freezes | 4 | 5% | 2.7 |
| UX / design | 4 | 5% | 2.3 |
| Ads | 1 | 1% | 1.1 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 45 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I received a suspicious $50 request for “food”. Since I never requested “food”, or anything for that matter, it raised concerns. Rather than risk accidentally accepting the request, I contacted CashApp for support. While actively working with support to fil…” (1★, v5.74, US) - Fix login / account access: 43 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“i tried to log into my old cashapp account. multiple times i shouldve stopped the second time but now it’s not letting me use the app please fix this now. i have the app downloaded on my ipad and it works perfectly fine but on my phone it’s not letting me leav…” (1★, v5.73.0, US) - Make trials and renewals transparent: 12 complaining reviews, avg severity 2.4/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I had $2500 fraudulently taken from my account. Cash App refused to refund my money even though the charges were clearly from another state no where close to me. I submitted all proof and was told there was nothing they could do.” (1★, v5.72.1, US) - Justify or adjust the price: 5 complaining reviews, avg severity 2.2/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Sometime over the past few months yall have made it take longer to transfer money from your cash app to your bank account, why is this technology is only getting better other apps and services can instantly transfer money same day no problem but for some reaso…” (1★, v5.73.0, US) - Rethink usage limits: 2 complaining reviews, avg severity 2.9/3. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“Honestly, do not download this app. Cash app is a scam every single time you go overboard on a certain spending limit. They just ban your account. They banned both of my accounts mind you I work at Amazon and nothing ever suspiciously happened. I woke up this…” (5★, v5.73.0, US) - Ship the most requested feature: 2 complaining reviews, avg severity 1.4/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Gets the job done conveniently and securely. Just Keep ramping up (1st) on scam/fraud. **prevention ** (2nd) a quicker way to solving claim matters **training** regarding transaction errors that were sent to non existing/functioning accounts. ( From personal e…” (4★, v5.73.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 5.74 | 55 | 2.9 | 38% |
| 5.73.0 | 158 | 3.6 | 28% |
| 5.72.1 | 82 | 3.8 | 22% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Cash App?
In 300 recent App Store reviews (2026-10-09 to 2026-10-22), the most common complaint theme was bugs (62% of complaining reviews), and the top specific issue was “answer support requests” (45 reviews).
How many Cash App reviews are negative?
84 of 300 recent reviews (28%) contained a complaint. Average rating in this sample: 3.55★. Its all-time US App Store rating is 4.8★ from 8.8M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Block, Inc..
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