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Audible app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Audible: Audiobooks & Podcasts (Books, by Audible, Inc.) from 3 storefronts, dated 2026-08-28 to 2026-10-22. Average rating in this sample: 4.03★. Its all-time US App Store rating is 4.9★ from 5.6M ratings. 53 reviews contained a complaint; the biggest theme was bugs (55%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 29 | 55% | 2.4 |
| Pricing / subscription | 29 | 55% | 2.5 |
| Feature requests | 19 | 36% | 2.1 |
| UX / design | 10 | 19% | 2.1 |
| Crashes / freezes | 6 | 11% | 2.6 |
| Performance | 6 | 11% | 2.6 |
| Ads | 1 | 2% | 2.8 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Justify or adjust the price: 14 complaining reviews, avg severity 2.3/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I signed to a one great audible membership with the hope of listening to many books that I am interested in. Unfortunately, I am not able to to do so. All the books that I am interested in cost money. I can use the credit that I received. This means that i…” (1★, v4.77, CA) - Make trials and renewals transparent: 11 complaining reviews, avg severity 2.6/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“So i was charged for the month even though i paused the membership 1-2 days before but they say it went lt through after the payment was due and then on call i told them to cancel it and after cancelling it they said i wont be able to use any service for even…” (1★, v4.78.1, CA) - Soften the redesign backlash: 11 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“This app used to be perfect. Most recently though, they updated the way you view your collection and how you select the duration for the timer. Both changes were completely unnecessary and actually degraded the quality of the app substantially.” (3★, v4.77, CA) - Answer support requests: 8 complaining reviews, avg severity 2.6/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Audible used to have the best customer service with genuinely nice & helpful people. However, after Amazon bought Audible, it has slowly declined into a terrible company with links to audiobooks not always working, points expiring and customer “service” people…” (1★, v4.79.2, US) - Fix features broken by the latest update: 8 complaining reviews, avg severity 2.3/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“Recent update seems to have broken offline listening for downloaded books. I’m regularly in situations without WiFi or cellular :(” (1★, v4.79.2, GB) - Ship the most requested feature: 8 complaining reviews, avg severity 1.7/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I love listening to books, the app works for that much. But the changes made to how clips/bookmarks/notes function (a year or so ago) just don’t fly. It now creates two bookmarks for every one you make, I cant make any sense of that. And the selection of the c…” (2★, v4.80, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 4.80 | 81 | 4.1 | 12% |
| 4.79.2 | 120 | 4.3 | 16% |
| 4.79.1 | 23 | 3.5 | 17% |
| 4.79 | 12 | 4.2 | 17% |
| 4.78.2 | 30 | 4.2 | 13% |
| 4.78.1 | 15 | 3.2 | 33% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Audible?
In 300 recent App Store reviews (2026-08-28 to 2026-10-22), the most common complaint theme was bugs (55% of complaining reviews), and the top specific issue was “justify or adjust the price” (14 reviews).
How many Audible reviews are negative?
53 of 300 recent reviews (18%) contained a complaint. Average rating in this sample: 4.03★. Its all-time US App Store rating is 4.9★ from 5.6M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Audible, Inc..
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