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Notion: Notes, Tasks, AI App Store reviews: what users complain about

We ran AppGripe on 500 of the most recent public App Store reviews of Notion: Notes, Tasks, AI (Productivity, by Notion Labs, Incorporated) from 3 storefronts, dated 2024-12-26 to 2026-10-17. Average rating in this sample: 3.15★. 253 reviews contained a complaint.

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Complaint categories

A review can count in several categories. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

1. Soften the redesign backlash: 56 complaining reviews, avg severity 2.3/3.
   “The button for AI is large and centered on the bottom of your screen instead of a search bar like it used to be. There was also a way to turn it off prior and now there isn't. Like yes, it's an inevitable future but can the interface be less inconvenient.” (3★, v1.7.317, US)
2. Simplify navigation: 45 complaining reviews, avg severity 2.3/3.
   “I want this to work but its so hard to find where my stuff is placed. I have 4-5 business and there is no clear instructions on where to store data. You should build these things for people who arent that educated in setup and are too busy to really deep dive” (1★, v1.7.326, US)
3. Speed up loading: 37 complaining reviews, avg severity 2.5/3.
   “From insanely slow loading to constant crashes… I can’t waste more time listing all the things that do not work with this app. I’m baffled how, in 2026, a tech company with a great product can’t figure out mobile. I need to just fully migrate to google docs…” (1★, v1.7.332, US)
4. Fix in-use crashes and freezes: 33 complaining reviews, avg severity 2.6/3.
   “The latest updates have been absolutely horrible on mobile, it makes editing a near impossible task when trying to colour the sections with the options, it causes phone to freeze or just kicks me out. It has been the same way for my mobile devices and my frien…” (1★, v1.7.308, CA)
5. Fix features broken by the latest update: 24 complaining reviews, avg severity 2.4/3.
   “Update 21/06/26. Had to lower the rating because for the last month or so Notion stopped working properly with my iPad when I use a Bluetooth keyboard - the pages no longer allow me to type, my spacebar np longer works and I can’t use any of the arrow keys. Th…” (1★, v1.7.313, GB)

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 19 October 2026. We have no relationship with Notion Labs, Incorporated.