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Asana app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Asana: Work Management (Productivity, by Asana, Inc.) from 2 storefronts, dated 2023-03-19 to 2026-10-20. Average rating in this sample: 2.35★. Its all-time US App Store rating is 4.7★ from 16K ratings. 230 reviews contained a complaint; the biggest theme was bugs (58%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 134 | 58% | 2.4 |
| Feature requests | 127 | 55% | 2.1 |
| UX / design | 98 | 43% | 2.2 |
| Pricing / subscription | 41 | 18% | 2.5 |
| Performance | 34 | 15% | 2.5 |
| Crashes / freezes | 27 | 12% | 2.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Simplify navigation: 47 complaining reviews, avg severity 2.3/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“This app can definitely be a little confusing when workings with a team. We wasted a lot of time in communications especially because texts/threads can become chaotic and not easy to find. After a while, we ended up using emails again since it is messy on the…” (2★, v9.48.0, US) - Ship the most requested feature: 50 complaining reviews, avg severity 2.0/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Asana is great if your on your computer at your desk… but I find it really lacking when you’re on the go and using a mobile. The widget is pretty much useless for long term projects because it will only show you “todays task”… but most of the time my tasks are…” (3★, v9.50.0, US) - Soften the redesign backlash: 40 complaining reviews, avg severity 2.4/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Trying to do some basic things like look up all tasks assigned to a worker and it’s impossible to find. Not intuitive for sure. When viewing a task and clicking the worker it takes you to a task assigned to someone else. One touch later you’re accidentall…” (1★, v9.66.0, US) - Answer support requests: 31 complaining reviews, avg severity 2.6/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“We can’t get any help to upgrade to an advanced plan, nor can we get any help on issues with functionality completely failing out of nowhere. 5 emails now and not a single response. Our organization is about to drop asana due to these issues which are well kno…” (1★, v10.31.1, US) - Stop data / progress loss: 32 complaining reviews, avg severity 2.4/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“They updated the app and deleted all my tasks. The app is worthless and needs to be refreshed all the time anyway. I am moving somewhere that cares about my data and my sanity. Don’t waste your time or money!!!!” (1★, v10.73.0, US) - Fix login / account access: 27 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Their site won’t load on mobile, so you need to get the app. You get the app, and then the app won’t let you login unless you know you password or have a magic link. You get the magic link, and it opens the browser that asks you to install the app, which you…” (1★, v26.13.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.36.0 | 4 | 2.5 | 50% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Asana?
In 300 recent App Store reviews (2023-03-19 to 2026-10-20), the most common complaint theme was bugs (58% of complaining reviews), and the top specific issue was “simplify navigation” (47 reviews).
How many Asana reviews are negative?
230 of 300 recent reviews (77%) contained a complaint. Average rating in this sample: 2.35★. Its all-time US App Store rating is 4.7★ from 16K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 20 October 2026. We have no relationship with Asana, Inc..
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