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Grammarly app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Grammarly: AI Keyboard & Voice (Productivity, by Superhuman Platform Inc) from 3 storefronts, dated 2026-02-25 to 2026-10-22. Average rating in this sample: 3.84★. Its all-time US App Store rating is 4.7★ from 227K ratings. 90 reviews contained a complaint; the biggest theme was bugs (67%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 60 | 67% | 2.1 |
| Pricing / subscription | 34 | 38% | 2.2 |
| Feature requests | 20 | 22% | 1.9 |
| Performance | 18 | 20% | 2.3 |
| UX / design | 17 | 19% | 2.0 |
| Crashes / freezes | 7 | 8% | 2.6 |
| Ads | 1 | 1% | 1.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 29 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“I had Grammarly Premium subscription before, it had some shortcomings but wasn’t as bad as it is now. Problem, I find is that; in their suggestions they’re hell bent on pushing American English and don’t understand English as it’s spoken in the UK, most impor…” (3★, v14.2.1, GB) - Justify or adjust the price: 16 complaining reviews, avg severity 2.3/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“This app is so horrible. I pay around 200 and something just to waste my money at this point. I don’t not recommend this app now. I can’t even get my refund but it’s whatever just horrible app.” (1★, v15.0.0, US) - Make trials and renewals transparent: 13 complaining reviews, avg severity 2.4/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“First of all I cancelled this and they still charged me 150 dollars out of the blue a year later. Second of all It does not do anything a normal AI bot can do. The grades it gives are not accurate and you can get the other papers your classmates wrote through…” (1★, v15.1.0, US) - Soften the redesign backlash: 12 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Can’t use your app on iPhone as you are pitching me your keyboard and pushing me to install it without providing an option to decline. No I DON’T WANT TO HAVE YOUR KEYBOARD INSTEAD OF MINE I just want to get an option to use the app in the same way as the web…” (1★, v15.2.0, GB) - Answer support requests: 11 complaining reviews, avg severity 2.2/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“No customer service at all!!! If you get stuck you are fine!!!” (1★, v15.1.1, US) - Speed up loading: 8 complaining reviews, avg severity 2.3/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Loads too slowly and doesn't work well on long documents. It's better on PC.” (4★, v15.0.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 15.2.0 | 41 | 3.6 | 39% |
| 15.1.1 | 41 | 3.9 | 27% |
| 15.1.0 | 5 | 4.2 | 20% |
| 15.0.0 | 35 | 3.6 | 31% |
| 14.2.1 | 18 | 3.9 | 33% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Grammarly?
In 300 recent App Store reviews (2026-02-25 to 2026-10-22), the most common complaint theme was bugs (67% of complaining reviews), and the top specific issue was “improve content quality” (29 reviews).
How many Grammarly reviews are negative?
90 of 300 recent reviews (30%) contained a complaint. Average rating in this sample: 3.84★. Its all-time US App Store rating is 4.7★ from 227K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Superhuman Platform Inc.
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