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Lyft app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Lyft (Ride-hailing, by Lyft, Inc.) from 3 storefronts, dated 2023-09-05 to 2026-10-22. Average rating in this sample: 3.54★. Its all-time US App Store rating is 4.9★ from 17.8M ratings. 95 reviews contained a complaint; the biggest theme was pricing / subscription (59%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 56 | 59% | 2.1 |
| Bugs | 34 | 36% | 2.4 |
| Performance | 26 | 27% | 2.2 |
| Feature requests | 16 | 17% | 2.6 |
| UX / design | 7 | 7% | 2.2 |
| Crashes / freezes | 2 | 2% | 3.0 |
| Ads | 2 | 2% | 1.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Make trials and renewals transparent: 29 complaining reviews, avg severity 2.2/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Ordered for a ride and then driver was assigned. The driver was coming and at a point decided to stop in a particular point for almost 5 minutes and I was calling the driver to confirm what happened and why he was not moving but he didn’t pick and it was going…” (5★, v2026.39.32, CA) - Answer support requests: 19 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I had a terrible experience using this app, which calls a Lyft ride. I accidentally left my bag in the car, and ever since, the driver has been unreachable — his phone is off, and even the company claims they can’t contact him! This is completely unacceptable.…” (1★, v2025.25.3, GB) - Justify or adjust the price: 22 complaining reviews, avg severity 2.0/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“In start, it looks cheaper than Uber , but then want 2.99 USD for regular ride naming as “urgent pickup” if not then make you wait 15-20 min just before select / assign driver for you . So it at end costing more then UBER. Who in world intentionally make yo…” (2★, v2026.40.3, CA) - Fix login / account access: 10 complaining reviews, avg severity 2.8/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I used Lyft a few years back while traveling to the US and setting up an account on my UK mobile number. Apparently this is no longer possible and I’m unable to setup or login as the verification code doesn’t reach a UK number. Oddly, there’s no indication in…” (1★, v15.26.3, GB) - Improve content quality: 5 complaining reviews, avg severity 1.8/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Frustrating to close the Waymo app and choose Lyft which looks quicker to arrive but then actually takes longer. Why say 2 mins away if it’s actually 11 mins?” (3★, v2025.40.31, GB) - Soften the redesign backlash: 3 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“LYFT is now basically taking money from you if you haven’t caught what they are doing with tipping. They are automatically adding a tip onto your ride fee unless you see, in the VERY SMALL print to add a “custom tip.“ A very sneaky way to take your money if yo…” (3★, v2026.40.3, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 2026.40.3 | 121 | 3.6 | 29% |
| 2026.39.32 | 41 | 3.3 | 39% |
| 2026.39.31 | 4 | 3.8 | 25% |
| 2026.38.32 | 35 | 3.5 | 34% |
| 2026.38.3 | 4 | 4.0 | 25% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Lyft?
In 300 recent App Store reviews (2023-09-05 to 2026-10-22), the most common complaint theme was pricing / subscription (59% of complaining reviews), and the top specific issue was “make trials and renewals transparent” (29 reviews).
How many Lyft reviews are negative?
95 of 300 recent reviews (32%) contained a complaint. Average rating in this sample: 3.54★. Its all-time US App Store rating is 4.9★ from 17.8M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Lyft, Inc..
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