TIDAL reviews: what App Store users complain about
We read the 300 most recent App Store reviews of TIDAL Music: HiFi Sound (by TIDAL Music AS) from 13 storefronts, dated 26 August 2026 to 22 October 2026. Average rating in this sample: 2.93★. All-time App Store rating: 4.7★ from 248k ratings. 186 reviews (62%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 79 | 26% |
| 4★ | 35 | 12% |
| 3★ | 56 | 19% |
| 2★ | 46 | 15% |
| 1★ | 84 | 28% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 109 | 2.80★ | 66% |
| September 2026 | 152 | 3.01★ | 58% |
| August 2026 | 39 | 3.00★ | 67% |
What 1–3★ reviews mention
132 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 56 | 42% |
| Pricing / subscription | 44 | 33% |
| Feature requests | 16 | 12% |
| UX / design | 14 | 11% |
| Crashes / freezes | 13 | 10% |
| Performance | 12 | 9% |
| Ads | 2 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix in-use crashes and freezes: 13 of 132 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I’ve had the title app for a while and the music has always been great. For some reason the past six months the app crashes constantly. I can only get through a couple minutes before the Apple crash and I have to open it back up and push play on the song again. I’ve kept up on ke…” (1★, v2.215.0, 2026-09-16, US) - Make trials and renewals transparent: 13 of 132 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I haven’t used this app in years and it just came to my attention that it’s still charging me. I thought I cancelled it long before. I won’t argue about that, however when I look on the app for an option to stop my subscription, it is not there. I’ve spent easily over $100 on thi…” (1★, v2.213.0, 2026-09-08, US) - Justify or adjust the price: 10 of 132 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Just not worth it, the price increases and what you receive don’t match nothing changes but the price lol. I’m about to go back to just listening to the radio. Some songs DO NOT play I thought it was the service but it’s actually the song.” (1★, v2.219.0, 2026-10-07, US) - Ship the most requested feature: 10 of 132 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I haven’t had any issues with this app in a while but this has been very annoying to deal with. Music will play 10 secs and then pause/buffer a few times until it usually cuts out for a minute. Songs take a few seconds to start playing most times and still buffer within a minute.…” (2★, v2.220.0, 2026-10-15, US) - Speed up loading: 9 of 132 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Unfortunately the iPhone app is horrendously unusable. App crashes consistently making it difficult to listen to albums straight thru. Loading music takes long. The only reason I have Tidal is for its connectivity to Serato, but otherwise would cancel my account.” (1★, v2.215.0, 2026-09-18, US) - Fix login / account access: 8 of 132 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The app wants to validate your subscription at the worst times. When you are off grid in remote back country with no cell service. In an airplane with no internet. Any time your device has no internet. How can the programmers be this bad that they don’t realize Internet a…” (1★, v2.212.0, 2026-08-27, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2.220.0 | 53 | 2.81★ | 66% |
| 2.219.0 | 55 | 2.78★ | 65% |
| 2.217.0 | 40 | 2.85★ | 62% |
| 2.216.0 | 5 | 3.20★ | 60% |
| 2.215.0 | 35 | 3.00★ | 60% |
| 2.214.1 | 28 | 3.25★ | 50% |
Versions with fewer than 5 reviews in the sample are left out.
Is TIDAL your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 13 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with TIDAL Music AS or Apple.
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FAQ
What do TIDAL users complain about most?
In 132 English-language 1–3★ App Store reviews from 2026-08-26 to 2026-10-22, the most-mentioned theme was bugs (42%) and the most-mentioned issue was “fix in-use crashes and freezes” (13 reviews).
How many TIDAL App Store reviews are negative?
186 of 300 recent reviews (62%) gave 1–3 stars. Average rating in this sample: 2.93★.