Xfinity reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Xfinity (by Comcast Interactive Media) from 1 storefronts, dated 5 October 2026 to 22 October 2026. Average rating in this sample: 1.53★. All-time App Store rating: 4.3★ from 1.4M ratings. 272 reviews (91%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 25 | 8% |
| 4★ | 3 | 1% |
| 3★ | 13 | 4% |
| 2★ | 25 | 8% |
| 1★ | 234 | 78% |
What 1–3★ reviews mention
272 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 77 | 28% |
| Pricing / subscription | 61 | 22% |
| UX / design | 14 | 5% |
| Feature requests | 13 | 5% |
| Performance | 13 | 5% |
| Crashes / freezes | 8 | 3% |
| Ads | 4 | 1% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 30 of 272 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Not able to change payment method or able to make a payment and then gets extra charges for not making payment on time. They don’t have customer support who can help. Very disappointing service” (1★, v6.12.0, 2026-10-07, US) - Fix login / account access: 27 of 272 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I tried to manage my plan but get stuck in an endless loop. I tried to access my peacock perk, it won’t work and says I’m not the account manager. We only have one login. Do better Xfinity.” (1★, v6.13.0, 2026-10-09, US) - Make trials and renewals transparent: 18 of 272 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“In a word, Broken. Hangs/freezes constantly. Payments do not update in real time. Ultimately you end up calling and get AI, of course it’s never the correct department, then have a real person transfer you to someone else. The real kicker is you rarely get a person without a heav…” (1★, v6.13.0, 2026-10-09, US) - Speed up loading: 11 of 272 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Every day my internet connection gets slow and I’m always having to check the connection and it’s like I’m getting charged for bad service with no discounts or incentives and when you call you get Ai just tired of it …..” (1★, v6.13.0, 2026-10-18, US) - Improve content quality: 10 of 272 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Just tried to respond to an upgrade notice for my equipment. They mailed me the wrong parts. Tried the website. USELESS. INACCURATE. PAINFUL. Went to store front, waited for hours. Got replacement. Completely different devices. Went to install, one worked, another stalled and fa…” (1★, v6.13.0, 2026-10-20, US) - Fix in-use crashes and freezes: 8 of 272 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I have been an Xfinity customer for almost 30 years. I don’t know that I will be for much longer. Getting an actual human to help with a problem is almost impossible. They told me I need a new modem. And sent me one with no directions on how to set it up. Now I’m stuck with this…” (1★, v6.13.0, 2026-10-08, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.13.0 | 219 | 1.58★ | 89% |
| 6.12.0 | 79 | 1.39★ | 94% |
Versions with fewer than 5 reviews in the sample are left out.
Is Xfinity your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Comcast Interactive Media or Apple.
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FAQ
What do Xfinity users complain about most?
In 272 English-language 1–3★ App Store reviews from 2026-10-05 to 2026-10-22, the most-mentioned theme was bugs (28%) and the most-mentioned issue was “answer support requests” (30 reviews).
How many Xfinity App Store reviews are negative?
272 of 300 recent reviews (91%) gave 1–3 stars. Average rating in this sample: 1.53★.