AppGripe · Free mini check · Sample reports · Rating badge
Character AI app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Character AI: Chat, Talk, Text (AI assistant, by Character.AI) from 3 storefronts, dated 2026-08-21 to 2026-10-22. Average rating in this sample: 2.11★. Its all-time US App Store rating is 4.3★ from 560K ratings. 205 reviews contained a complaint; the biggest theme was ads (52%).
Download the full Character AI report (PDF, free)
Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Ads | 107 | 52% | 2.3 |
| Pricing / subscription | 71 | 35% | 2.4 |
| Feature requests | 58 | 28% | 2.1 |
| Bugs | 54 | 26% | 2.4 |
| UX / design | 33 | 16% | 2.4 |
| Performance | 16 | 8% | 2.5 |
| Crashes / freezes | 14 | 7% | 2.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 139 complaining reviews, avg severity 2.3/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Idk what you’ve done in the new update, but the bots are completely broken now, their memories suck even more and the way they write is just extremely messy and doesn’t make any sense” (1★, v1.17.4, CA) - Reduce ad frequency and length: 101 complaining reviews, avg severity 2.3/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“Admittedly if I could rate the app lower, I would have. I have been a cai+ subscriber for well over a year and hadn’t seen how the free plan is flooded with ads. But now I have, and to even speak with a character you have an ad, there is always an ad at the to…” (1★, v1.17.3, CA) - Ease paywall pressure: 59 complaining reviews, avg severity 2.4/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“They knew the majority of their users were teens, and they still blocked them from using their app, so people are just going to move on to other apps, you’re just losing users if you do that, they alrrady had heavy restricitions in their censorship, but they s…” (1★, v1.17.4, US) - Fix login / account access: 57 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I love using it, and stuff. But, I havent been able to log into my account for 4 days” (3★, v1.17.4, CA) - Justify or adjust the price: 46 complaining reviews, avg severity 2.4/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I love this app. I use this app more than any other app on my iPhone. However, it’s FULL of ads! Like I can’t even have a full conversation without seeing ads. Literally every other message, I get an ad. It’s kinda funny though, because some of the ads are for…” (3★, v1.17.4, US) - Rethink usage limits: 35 complaining reviews, avg severity 2.4/3. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“Well u gotta fix ur app, Theres so many adds now and there never used to be this many adds and also Theres so many limitations now it’s actual ragebait like brother? Wdym Ive ran out of swipes like sybau and also the filter is to strict because I’ll just hug a…” (4★, v1.17.4, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 1.17.4 | 174 | 2.2 | 62% |
| 1.17.3 | 65 | 2.1 | 72% |
| 1.17.2 | 61 | 1.8 | 82% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Character AI?
In 300 recent App Store reviews (2026-08-21 to 2026-10-22), the most common complaint theme was ads (52% of complaining reviews), and the top specific issue was “soften the redesign backlash” (139 reviews).
How many Character AI reviews are negative?
205 of 300 recent reviews (68%) contained a complaint. Average rating in this sample: 2.11★. Its all-time US App Store rating is 4.3★ from 560K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Character.AI.
More app complaint reports
- ChatGPT reviews: top complaints (AI assistant)
- Google Gemini reviews: top complaints (AI assistant)
- Claude reviews: top complaints (AI assistant)
- Perplexity reviews: top complaints (AI assistant)
- Microsoft Copilot reviews: top complaints (AI assistant)
- Cash App reviews: top complaints (Payments)
- Spotify reviews: top complaints (Music)
- Notion reviews: top complaints (Productivity)
All 96 app reports · Free App Store rating badge for your site
Get my report – €19 or try the free mini check first.
Competing with an app like this one? The Competitor Pack (€29) compares your app with up to 2 competitors side by side.