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Microsoft Copilot app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Microsoft Copilot (AI assistant, by Microsoft Corporation) from 3 storefronts, dated 2026-08-03 to 2026-10-22. Average rating in this sample: 2.28★. Its all-time US App Store rating is 4.7★ from 1.4M ratings. 187 reviews contained a complaint; the biggest theme was feature requests (48%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Feature requests | 90 | 48% | 2.3 |
| Bugs | 87 | 47% | 2.4 |
| Pricing / subscription | 72 | 39% | 2.4 |
| UX / design | 67 | 36% | 2.3 |
| Crashes / freezes | 11 | 6% | 2.7 |
| Performance | 10 | 5% | 2.5 |
| Ads | 3 | 2% | 2.3 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 138 complaining reviews, avg severity 2.3/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“all the features have been removed on the new update. Looks like they want charge you for everything. The old app used to do. Typical. Delete it.” (1★, v2.115.1, US) - Ease paywall pressure: 67 complaining reviews, avg severity 2.3/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“I am really disappointed with the recent update to Microsoft Copilot. Restricting image generation behind a paid subscription is a huge step backward. It was not like this before, and placing such tight limits on free users really ruins the experience. Very di…” (1★, v2.113.7, CA) - Rethink usage limits: 64 complaining reviews, avg severity 2.3/3. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“Since the update I get one prompt before co pilot tells me that I’ve reached my daily limit and to check back at 1am… pointless app time to check out some other AI” (1★, v2.115, GB) - Justify or adjust the price: 53 complaining reviews, avg severity 2.3/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Can only do a fraction of what Claude and ChatGPT can do even on Microsoft’s own software. Urge your organisation to get over the hurdles to using other AI. Copilot is not worth whatever they are paying for it” (1★, v2.113.5, CA) - Ship the most requested feature: 47 complaining reviews, avg severity 2.2/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Please bring back the option for the AI to read its message aloud to you on mobile apps.” (1★, v2.115.1, US) - Fix features broken by the latest update: 30 complaining reviews, avg severity 2.4/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“The app sucks now thanks for taking the voice feature away Microsoft I’ve gotten five updates in the last three months still no fix. These reviews are all fake there’s tons of people complaining on the Internet about this. How are you guys getting a 4.7” (1★, v2.115.1, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 2.115.1 | 62 | 2.2 | 71% |
| 2.115 | 71 | 2.4 | 56% |
| 2.114.3 | 59 | 2.2 | 59% |
| 2.114.2 | 44 | 2.4 | 70% |
| 2.114.1 | 25 | 2.0 | 68% |
| 2.114 | 17 | 2.5 | 53% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Microsoft Copilot?
In 300 recent App Store reviews (2026-08-03 to 2026-10-22), the most common complaint theme was feature requests (48% of complaining reviews), and the top specific issue was “soften the redesign backlash” (138 reviews).
How many Microsoft Copilot reviews are negative?
187 of 300 recent reviews (62%) contained a complaint. Average rating in this sample: 2.28★. Its all-time US App Store rating is 4.7★ from 1.4M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Microsoft Corporation.
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